Sr Technical Product Manager, A2P Messaging

Sr Technical Product Manager, A2P Messaging Do you love solving problems that will impact millions of people?

Do you enjoy looking into the future and finding solutions to problems that haven’t even crept up yet?

Do you obsess about the customer experience and dive into every detail, including those never ending rules and regulations?

Do you want to go deeper than you ever have before… into policy and compliance?

We are an innovative, customer-focused team, driving the messaging and voice space for the mobile industry, transforming the way subscribers speak to business and businesses communicate with their customers.

It is our obsession with customer experience that drives us to develop world-class products, technology, and processes that all other carriers adopt.

We are 1 We are the New T-Mobile.

Think you’re the right fit?

T-Mobile’s culture is important to us.

Success comes from our culture, diversity, and values.

We are seeking enthusiastic, collaborative, and resourceful people from a range of backgrounds who know how to get things done.

We take full ownership in our messaging business, speak authentically to our beliefs, and deliver value to our subscribers and aggregator partners who depend on us.

You will be a large cog in a small team driving a massive business for the telecom industry.

Messaging has fundamentally changed communication between people.

If you want to be a part of the team who impacts the way every person who has a cellular device receives messaging, this is the place for you.

Product Manager, Technical: The ultimate “jack-of-all-trades” leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability, common sense, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

She or he must have experience effectively collaborating with cross-functional teams to drive results and developing and executing against product launch plans to bring products to market.

Bachelor’s Degree in Computer Science, Engineering, IT or equivalent work experience.

6 years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment.

7 years of relevant Product Management experience in an agile software product development environment.

Advanced level understanding of customer experience.

Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.

Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.

Experience with Agile backlog/project management tools.

Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.

Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.

Proven ability to communicate with Leadership effectively and efficiently, while employing a high degree of collaboration and influence.

Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.

Deep understanding of platform technologies and components such as security, performance, optimization, API integration.

Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

No day is the same for this Technical PM, but generally day to day activities or responsibilities include: Conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product roadmap; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities, as needed.

Other responsibilities include: Own messaging product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products.

This includes creating, managing, maintaining and communicating product vision and roadmap including technical vision and capabilities.

Leverage customer insights for product vision, strategy, roadmap, priorities.

Dedicate time to partners and vendors; actively meeting with them to build deeper empathy and understand their needs and priorities.

Create, manage, foster an active VOC feed for themselves and team.

Translate product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.

This work may include creation of prototypes Own and manage product backlog and priorities with our business and technology partners.

Collaborate with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.

Ensure existing production defects are factored into regular backlog prioritization for resolution based on priority.

Develop adoption tools and training material for Technical Product Management team.

Collaborate and develop positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.

Works with outside partners and other third parties.

Equal Employment Opportunity We take equal opportunity seriously—by choice.

T-Mobile USA, Inc.

is an Equal Opportunity Employer.

All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.