Administrative Support IV

A large e-commerce company in the Seattle area is looking to fill multiple open Administrative Support IV roles!

If you have experience in Program, Project, or Product Management this may be the opportunity for you!
Description:
This team needs an articulate, well-organized, and highly motivated Program Manager to lead planning and execution of product Beta programs.

You will work with internal teams to execute on product and marketing pre-launch activities such as participant recruitment, communication, survey distribution and analysis, remote or in-person study logistics, and developing mechanisms for OE improvements to deliver products efficiently to customers at high quality.
You’ll provide ongoing communication and engagement support by working with our thousands of global program participants to keep engagement high and feedback flowing.

Cross-team coordination, and a basic understanding of project management concepts are essential.

Ample growth opportunity is available as you work to identify how to make the processes and mechanisms you own and the tools you use better and more efficient.
This position requires an ability to identify opportunity for improvements and put processes and tools in place to support continual efficiency gains.

The individual for this position will need to be data driven and understand best practices for collecting data.

You will be required to track, communicate status on and independently drive issues to resolution.

The ideal candidate will have a strong desire to grow by gaining experience with program management and be excited to influence the customer experience of the company’s products.

They will also have great people skills, be willing and able to ‘roll their sleeves up’ and dig into problems when needed, and above all, a willingness to learn.

Succeeding in this role will provide a path to increased exposure and responsibility in program management activities.
Responsibilities include:

• Engaging with feedback program participants to instill excitement and participation.

• Auditing programs for accuracy and participation

• Scheduling and Coordinating feedback sessions

• Managing high level initiatives

• Drafting, editing and sending program communication

• Coordinating the distribution and retrieval of program devices and equipment

• Monitoring, analyzing, resolving and escalating support requests from participants

• Collecting and analyzing data to discover trends and opportunities.
Skills & Qualifications:
Required skills
Bachelor’s degree or equivalent
3+ years of professional experience with Microsoft Excel and Microsoft Office Experience with categorization and basic analysis of data sets.
Preferred skills
Experience handling sensitive or confidential information
3+ years work experience in supporting Project, Program, Product or marketing teams.
Experience in using databases to accurately track people and items and report on status.
Data driven and understand best practices for collecting data.
Experience tracking activity, progress and success using metrics and Key Performance Indicators.

About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals.

As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance.

With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs.

Aston Carter is a division of Aerotek.

Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.