Position Summary:
Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.
Position Reports To: Practice Manager
Essential Functions:
- Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
- Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
- Answers telephone, and provides outstanding customer service for every encounter.
- Operates general office equipment.
- Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
- Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.
- Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
- Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
- Required to maintain active Basic Life Support (CPR) certification.
- Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Required:
- Ability to communicate effectively in English, verbally and in writing.
- Typing skills at least 35 wpm.
- Basic computer skills.
Desired:
- High school diploma or equivalent (GED).
- One-year work experience in medical office setting.
- Medical terminology desirable.
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:
- Walking – F
- Sitting/Standing – F
- Reaching: Shoulder Height – O
- Reaching: Above shoulder height – O
- Reaching: Below shoulder height – F
- Climbing – O
- Pulling/Pushing: 25 pounds or less – O
- Pulling/Pushing: 25 pounds to 50 pounds – O
- Pulling/Pushing: Over 50 pounds – O
- Lifting: 25 pounds or less – O
- Lifting: 25 pounds to 50 pounds – O
- Lifting: Over 50 pounds – O
- Carrying: 25 pounds or less – O
- Carrying: 25 pounds to 50 pounds – O
- Carrying: Over 50 pounds – O
- Crawling/Kneeling – O
- Bending/Stooping/Crouching – O
- Twisting/Turning – O
- Repetitive Movement – F
Working Conditions:
Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.
Job Classification:
FLSA: Non-Exempt
Hourly/Salary: Hourly
Physical Exposures For This Position:
- Unprotected Heights – No
- Heat – No
- Cold – No
- Mechanical Hazards – No
- Hazardous Substances – Yes
- Blood Borne Pathogens Exposure Potential – Yes
- Lighting – No
- Noise – No
- Ionizing/Non-Ionizing Radiation – No
- Infectious Diseases – Yes