Veterinary Receptionist PT Mornings – Snohomish, WA

Job Description: PT Client Service Representative – Mornings Do you love to wow clients with your customer service skills? Are animals your passion? Do you want to be a part of a supportive and collaborative work environment? VCA Snohomish Animal Hospital is seeking an experienced Receptionist to join our growing team. Successful candidate must be able to work in a fast-paced environment and be able to multi-task and enjoy going above and beyond to provide a unique client experience. Schedule will be primarily mornings with rotating Saturday shifts. No Sundays. Potential for a FT position in the future. Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.• Scheduling and confirming appointments.• Placing outbound calls for follow-ups and reaching out to prospective clients.• Presenting and explaining fees, including processing payments.• Recommending, selecting, and obtaining products and services, including prescriptions.• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).• Managing medical records, charts, reports and correspondence.• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.