Client Services Manager

Outreach is the most advanced sales communication platform in the market. It is used by hundreds of organizations to accelerate performance and has helped thousands of sales reps double their sales. If you think you have what it takes to join the fastest growing company in B2B SaaS, then read on.

POSITION:
You?ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. The CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must ensure satisfaction, adoption and renewal.

RESPONSIBILITIES

• Bold in communicating best practices to customer
• Relentlessly drive to understand customers and their problems deeply ? better than they know themselves!
• Increase adoption in your portfolio of accounts through the use of our Success Program
• Influence all levels of leadership ranging from analysts to C-Level executives
• Protect renewals of our accounts through your deliverance of outstanding customer experiences
• Develop a proficiency in the product capabilities, and sales process best practices

QUALIFICATIONS

• Experience building trust and developing client relationships while being remote
• Proven record of protecting renewals through operational excellence, driving adoption and influencing the customer
• History of improving processes, methodologies, programs or frameworks that improved team performance
• Excellent at managing a high volume of customers and their respective priorities
• Skilled in transforming customer vision into actual results within the product
• Proficient in basics of SalesForce -Experience with SaaS applications
• Demonstrates excellent written and verbal communication skills
• Knowledge of Sales Processes such as Lead Generation, Pipeline Management and KPIs

EXPERIENCE & EDUCATION

• 3-5 years of experience in a technical, customer facing role for medium to large scale business in similar industry

Experience:

• Technical customer facing: 3 years (Required)