Client Service Representative – Part Time (avg 25 hrs/wk)

Sound Community Bank is looking for someone with customer service and cash handling experience to join our Sequim Village Branch Part-time as a Client Service Representative (CSR).

We are a great place to work!

At Sound Community Bank, we pride ourselves on taking as good care of our employees as we do our customers.

We’re about more than just the bottom line; we maintain a solid reputation as a quality employer.

We operate on the basis of teamwork, with all employees working toward the common goal of quality customer service.

We strive to provide effective benefits and programs that allow employees to participate in the success of the bank.

We are committed to becoming a learning organization, so that our employees can develop and enhance their skills with the understanding that employees will also accept responsibility for personal development.

We are a company that:

Values you as a person

Offers strong medical and dental benefits

Has generous incentive programs

Rewards creative thinking

Pays competitive salaries

We are interested in hiring top candidates who believe in quality customer service and will take responsibility for their own career path.

If this is a work environment that appeals to you, please consider a job opportunity with our company.

Sound Community Bank is committed to providing a safe, warm, and welcoming place for all.

Diversity, Equity and Inclusion (DE&I) is important to us here at Sound Community Bank.

For us, diversity means recognizing, respecting and valuing differences based on ethnicity, gender, color, age, race, religion, disability, national origin, and sexual orientation and identity.

Beyond that, it also includes an infinite range of individual unique characteristics and experiences, such as communication style, career path, life experience, educational background, income level, marital status, military experience, parental status and other variables that influence personal perspectives.

These life experiences and personal perspectives make us react and think differently, approach challenges and solve problems differently, make suggestions and decisions differently, and see different opportunities.

Diversity, then, is also about diversity of thought.

The Bank’s goal is to create and sustain an actively inclusive community and culture to promote a welcoming and enriching environment for all.

Sound Community Bank Corporate Values

Our employees are our most important asset.
We act with integrityWe treat everyone with respectWe invest in our employeesWe operate with flexibility and funWe provide superior service
Results matter.
We achieve a fair return for all stakeholdersWe use bank resources wiselyWe focus on the achievement of company goals and objectivesWe strive for constant improvement
Community is our heart.
We serve the needs of our communitiesWe make financial contributionsWe volunteerWe encourage participation
Access and sustainability are critical.
We make things easyWe promote and foster sustainability throughFinancial StewardshipExcellence in the WorkplaceEnvironmental ConsciousnessCommunity Support
POSITION DESCRIPTION

The CSR I is responsible for delivering excellent service through personalized, efficient, and accurate handling of client needs.

The duties of the CSR I include but are not limited to; processing all teller transactions, answering phones and following up on client inquiries.

The CSR I will be responsible for identifying referral opportunities, and making qualified referrals to branch leadership team and business partners.

POSITION QUALIFICATIONS

High School diploma or GED required.

Minimum of 1 year cash handling or customer service experience.

Skill competencies required include, but are not limited to:

Excellent relationship building and interpersonal skills

Strong client focus and effective listening skills

Cash handling skills with good balancing record

Strong attention to detail

Flexible with shifting priorities

Ability to work both independently and as a team player

Strong organizational and multi-tasking skills in a fast-paced environment

Practice ethical behavior and understand the need for confidentiality

Branch hours to include Saturday hours

Ensure compliance with regulatory requirements, including the Bank Secrecy Act.

RELATIONSHIP AND CONTACTS

Within Bank

The CSR I maintains a close working relationship with the Branch Operations Manager, Hub/Branch Manager, and all members of the Branch Retail staff.

Outside Bank

The CSR I maintains frequent and close working relationships with clients, and members of the community.

POSITION RESPONSIBILITIES

Responsibility #1 Customer Service
Provide excellent customer service skills and meet service standards.Actively listens for client needs and makes recommendations.Responds to client inquiries and requests in a timely manner.Quickly identifies problems that arise and provide resolution or referral.Answers calls and reply to emails within service standards.Works cooperatively with supervisor or appropriate department to resolve issues to the client’s satisfaction.
Responsibility #2 Transaction Management
Accurately and efficiently processes a variety of client financial transactions in accordance with established policies and procedures.Consistently balance cash drawer within established guidelines.Performs a variety of general tasks such as completing forms, maintaining files, and reviewing daily reports.Ensures required forms associated with transactions are submitted to the proper department in a timely manner.Ensures compliance with BSA and other regulations associated with this position.Demonstrates proficiency in identifying suspicious activity and ensuring completion of required reports in accordance with BSA regulations and internal policies and procedures.
Responsibility #3 Communication
Demonstrates interpersonal skills along with the ability to maintain a professional, outgoing, and pleasant demeanor at all times.Communicate effectively to relevant parties verbally and in written form.Ability to gather, analyze and integrate information effectively.Seek solutions for clients, behave professionally and listen actively.Accepts responsibility for own actions and accepts coaching.Actively participates in team meetings.
Responsibility #4 Branch Financial Performance
Actively supports the organizations sales objectives and campaigns by cross-selling products or by referring clients to appropriate business lines as needed.Consistently achieves goals.Completes all required compliance training and other training in a timely manner.Actively participates in self-development and training to increase productivity.Provides ongoing relationship review with existing clients to maintain rapport and gain additional business.
Sound Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

EEO is the Law