Customer Service Advisor

At Carter Motors, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  What We OfferMedical, Dental & Vision after 30 days of employment401(k) Plan after 90 days of employmentEmployer paid Long Term Disability and Life Insurance PolicyAFLAC, Legal Shield & Identity Theft Shield, FSA, Pet Insurance DiscountPaid time off after 90 days of employmentGrowth opportunitiesPaid TrainingEmployee vehicle purchase plans on Subaru and VWFamily owned and operatedLong term job securityFlexible Work ScheduleDiscounts on products and servicesExpress/Customer Service Advisors at Carter Subaru manage approximately 25-30 repair orders per day, all express service, menu maintenance and light repair. This position includes greeting the customer, writing repair orders, managing additional work needed, advising maintenance needs, proving clear explanations to customers and invoicing/cashiering. Also includes answering phones and scheduling. Shifts are rotating 4/10’s.  Pay starts at $18.50/hour plus bonuses based on customer service scores.ResponsibilitiesOversee flow of Express Service.Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensures that the daily inventory of technicians’ time is consistently sold to service customers.Manage repair orders and cars as the work through the shop for maintenance.Growth OpportunitiesGrowth opportunities for someone in this role are up to the employee’s strengths and goals. The most common promotion from an Express/Customer Service Advisor is to a Service Writer, Service Advisor, or Assistant Service Manager (all very similar in role with minor differences). From there, the next step is to Service manager and then to Fixed Operations Director.Other potential pathways include moving into car sales, parts sales, or into the business or accounting office! Above all, no matter where our employees want to go, our goal as Carter Motors management is to help our employee’s develop their skills and grow with us as a company. QualificationsPrevious car dealership experience preferredOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersExcellent customer service skillsProfessional, well-groomed personal appearance.Clean & Clear WA state drivers license is required Pre-employment background check & drug screen is required Carter Motors is an EOE and Drug Free company