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Customer Service Associate Expert – Call Center

T Mobile

This is a Contract position in Whatcom County, WA posted March 9, 2021.

“At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. (ApplicantAccommodationt-mobile.com or call 1-844-873-9500) In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)” How are we putting you first? Health Benefits 3.5 weeks of vacation 10 holidays 1 floating holiday Tuition Assistance: We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for both FT and PT employees. 3 weeks fully paid parental leave Up to $2400/yr. for childcare expenses $1,000 TMUS Stock for every employee Employee Stock Purchase Program Community Involvement 75% off your T-Mobile phone plan Community Voluntary & Donation Match Please Read Due to the COVID-19 pandemic, training for this position will start in a work-from-home environment and when, in the sole discretion of T-Mobile, the impact of COVID-19 decreases, the position will move to our onsite customer service experience center. You must reside within a commuting distance of the Bellingham, WA Customer Experience Center Be the Expert. Redefine Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want. As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU Call Center, Customer Service, Call Center Representative, Sales, Great Health Care Benefits; Customer Service Representative, Now Hiring, Temporary Work From Home, Call Center, Customer Care, Account Care, Entry Level, Jobs, Careers • At least 18 years of age • Legally authorized to work in the United States • High School Diploma or GED • Pre-employment background screen Computer equipment provided Call Center, Customer Service, Call Center Representative, Sales, Great Health Care Benefits; Customer Service Representative What we’re looking for in an Expert: • You have a High School diploma or GED • You’re a pro on the computer • You know how to juggle multiple tasks at the same time • You have an excitement about mobile devices and/or technology • You have the flexibility to work any shift, including nights and especially weekends • Ability to embrace change and adapt as we continue to define this new role • Ability to read and follow instructions for specific customer resolution tasks • Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers • Ability to work as part of a team to achieve individual and team results • Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role • Also responsible for other duties/projects as assigned by business management as needed Temporary Requirements Minimum connection speed of 15 Mbps download & 5 Mbps upload Network Latency of 120ms or less 0% Packet Loss Access to a hardwired internet connection & router within 20 feet of the work area Have a safe, secure, and climate-controlled dedicated workspace Reside in commuting distance to the call center Satellite and cellular (3G, 4G, 5G, LTE) internet connections are not compatible with T-Mobile’s required systems. To test your upload and download speeds in the place you plan to work, please visit www.speedtest.net Come on. You know this is the challenge you’ve been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go Let’s do this already Call Center, Customer Service, Call Center Representative, Sales, Great Health Care Benefits; Customer Service Representative, Now Hiring, Temporary Work From Home, Call Center, Customer Care, Account Care Responsibilities We’ll count on you to do: Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve. Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans. We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience. Learn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements. Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it. Support team initiatives and create an inclusive environment We Take Equal Opportunity Seriously – By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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