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Customer Service Representative

Rose International

This is a Contract position in Liberty Lake, WA posted October 28, 2020.

Position Title: Customer Service Rep. I

Position Number: 350333

Location: Liberty Lake, WA 99019

Position Type: Temporary

Required Skill Set:

Billing, Customer Service, Sales

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Customer Service Rep. I
Work Location: Liberty Lake, WA, 99019
Period: 12/14/2020 to 12/13/2021

Job Responsibilities
· Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced
call center environment. This is done by identifying and providing services and solutions by processing
payments, updating customer information, updating billing information, verifying coverage for third parties,
resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed
Sales Center and assisting on Safeco.com.
· Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not
conducted by team.
· Support agent/customer relationships; maintain each agency”s brand.
· Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data
per department guidelines.
· Adhere to standard operating procedures and consistently utilizes resources provided.
· Stay updated and properly executes upon newsflashes, new workflows and processes.
· Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality,
adherence, leads, ILTR, NPS and reliability.

Job Requirements:

Job Responsibilities
· Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced
call center environment. This is done by identifying and providing services and solutions by processing
payments, updating customer information, updating billing information, verifying coverage for third parties,
resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed
Sales Center and assisting on Safeco.com.
· Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not
conducted by team.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

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