Customer Service Representative

Job Purpose: Serves customers by providing product and service information; resolving product and service problems.Duties:* Attracts potential customers by answering product and service questions; suggesting information about other products and services.* Opens customer accounts by recording account information.* Maintains customer records by updating account information.* Recommends potential products or services to management by collecting customer information and analyzing customer needs.* Prepares product or service reports by collecting and analyzing customer information.Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking** Candidate must be Bilingual**