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Customer Service Representative (Home-based)

Motrex, LLC

This is a Full-time position in Seattle, WA posted February 10, 2021.

Overview Stryten Manufacturing builds batteries. Batteries that power your world. From cars, trucks and boats to forklifts, railway, and UPS systems, Stryten batteries offer endurance and reliability. You will manage and resolve customer inquiries and issues while providing world class customer engagements. Two remote/home-based positions, one role is needed to support our customers on the west coast/pacific time zone. Shift times, 10pm-7am ET and 1-10pm ET.  Responsibilities

To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to provide World Class Customer Engagements
  • Ensure every Customer feels great about every interaction
  • Manage and resolve all Customer inquiries and issues
  • Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Finance
  • Energized by a fast pace environment and enjoys change
  • Enter purchase orders
  • Provide consolidated billing and supporting documentation to customers
  • Provide written correspondence to Customers
  • Maintain warranty files and submit warranty claims on a timely basis
  • Gain understanding of various sales and marketing programs
  • Working knowledge of the Battery industry including Material Handling applications preferred
  • Ability to quickly learn new & use software tools like Salesforce.com, JDE, MS Office
  • Other tasks or projects assigned as needed

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to work 3rd, 2nd or 1st shifts depending on business need
  • Ability to work independently with minimal supervision.
  • High level of accuracy required
  • Excellent organizational skills and extremely detail minded
  • Self-motivated team-player in a fast-paced environment
  • Ability multi-task
  • Excellent oral and written communication skills
  • Ability to deal with difficult situations and maintain a positive attitude
  • Ability to perform basic customer support functions
  • Excellent computer skills including working knowledge of Microsoft Office Suite, Salesforce.com and JD Edwards ERP system preferred
  • College graduate or equivalent education and progressive call center experience preferred
  • Bilingual (Spanish/English or French Canadian/English) preferred

Basic Skills:

  • Phone Support, Order Entry, Order inquiry, Order changes, Warranty claims, Bill To / Ship To Set Up

EEO Statement

Stryten Manufacturing is an equal opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Statement

Stryten Manufacturing, www.stryten.com, is a leading provider of stored electrical-energy solutions for the Transportation and Industrial markets. Headquartered in Alpharetta, Georgia, the company operates transportation plants in Salina, Kansas, Manchester, Iowa and industrial facilities in Ft. Smith, Arkansas, Kansas City, Kansas and Charlottesville, Virginia. Its manufacturing plants are located Kansas City, Missouri, and Lampeter, Pennsylvania. These locations produce a comprehensive portfolio of battery and energy storage systems and specialty applications for the Transportation, Network Power and Motive Power markets. Also served are industries such as agricultural, automotive, heavy-duty truck, marine, materials handling, military, mining, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others.

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