Desktop Support Technician – A+

e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. * * * Contract to Hire Opportunity * * * Desktop Support Technician needed to repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware. We’re looking for energetic, highly professional candidates with good communication skills. Top Two Skills: Corporate IT experience and excellent customer service skills. Overview: Maintain, analyze, and troubleshoot software and computer peripherals Set up, configure, and add all hardware Install, move, add, and change – large IMAC events expected for client printer migration and PC refreshes Assure that all tickets requiring follow-up and/or calls receive appropriate attention Back up and burn end user data Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment Perform backup, recovery, and security procedures both planned or during emergency Follow established procedures to detect, diagnose, and accurately report outages of critical site applications Assist with diagnoses of network hardware and performance problems Perform approved installation, configuration, and maintenance of physical network Perform network system administration tasks both planned or during emergency Assist in developing and documenting improvements to current processes Assist coworkers in the resolution of end users’ technical issues across the program Qualifications: 2+ years of related experience, or AA degree, or equivalent combination of education and experience A+ certification required Solid experience and understanding of IT services and products Ability to transform technical IT language into terms everyone understands Relatable with customers and impeccable with follow-through Not intimidated by problems you’ve never seen before – confidence is key! Hungry to work hard and hungry to grow your career! W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .