Field Service Support Engineer 2 – INSUUS212784EXTERNALENUS

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges.We believe a great idea can come from anywhere-inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s help to advance the world of minimally invasive care.Description:A Service Support Engineer 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in an assigned region/territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills.Responsibilities:Perform all types of scheduled maintenance activities for an assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgradesTroubleshoot, diagnose, and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframesCoordinate and perform system and hardware delivery and installationCompetent in knowledge and implementation of O.R. protocol and HIPAA standardsComplete all administrative duties including, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframesMaintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assetsSupport Intuitive teams as required to facilitate company objectives; eg. Assist outside territories during times of an open territory or during absence of assigned Field Service Engineer, assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc…Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficienciesComplete all required training items to include, but not limited to; equipment training for all Intuitive products you may need to support, Intuitive Surgical University classes as required, and professional development courses as required by managementMaintain all aspects of a temporarily assigned territory or region to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, and supporting customer training and events as requiredAdditional Responsibilities:Conduct training sessions at ISI, training centers, and hospitalsUnderstand and comply with all department and company policiesProvide management with a quarterly territory review and assessmentComplete all administrative tasks in the required time frameAbility to Travel ~80% within the travel and expense policyAd hoc tasks assigned by managementReside within 30 miles of an airport and within a designated city in your assigned regionWilling to work a flex shift, second shift, or other as required by territory and managementDemonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)Competency Requirements:Competency is based on: education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual must have:Minimum 1-3 years of Field Service Experience preferredMinimum Associate’s degree in related field or equivalent training/experience preferredProven track record of troubleshooting electro-mechanical systems preferredGood written and oral communication skillsGeneral computer skillsStrong administrative and record keeping skillsClean driving recordAble to lift 75 lbs and move wheeled objects up to 1200 lbsIntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Shift : Shift 1 – DayTravel : Yes, 75 % of the TimeEqual Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity