Homer Smith Insurance: Customer Service Rep

Homer Smith Insurance is a family owned independent insurance agency established in 1950 with office’s in Port Townsend and Sequim.

We are seeking a Customer Service Representative to join our busy and growing company.

Duties and responsibilities include but not limited to: The Customer Service Representative prepares quote proposals for prospective clients, explains coverage’s and issues policies for new clients, handles customers’ questions, performs account reviews, processes endorsements, as well as other tasks related to selling, servicing, and retaining our commercial lines business.

Other responsibilities will consist of: Answering phones and distribute as needed Assist in the processing of incoming and outgoing mail and faxes Process incoming and outgoing emails and assist with shared email accounts Receiving and uploading customer payments to various insurance companies Assist agents with various task Assist on yet to be determined task or projects Skill-Set to be Successful: Excellent verbal and written communication skills Ability to pay close attention to detail and accuracy in a fast-paced environment Demonstrates great organizational and follow-up skills Personable, great with customers in person, over the phone, and through email Able to resolve client issues in a professional, respectful, and friendly manner at all times Effective multi-tasking and good at prioritizing, working with deadlines Patience and the ability to stay calm and friendly when assisting clients Independent and self-motivated.

Exercises initiative sound judgment to solve problems.

Under limited supervision, provides timely and accurate service to clients Qualifications: High School Diploma or equivalent Prior insurance or customer service experience is preferred.

Strong computer skills (Outlook, Word, Excel, agency management software, quoting software) Reliable transportation and history of dependability Employment Type: Part Time Salary: $15 $18 Hourly Bonus/Commission: No