HUD Tenant Support Manager

n n Various, locations in, AZ/CO/HI/ND/SD/UT/WY, United States Full-time nCompany Descriptionn nnHeadquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies.

ISN’s portfolio includes work with over 100 Federal agencies.nn nnISN Corporation has been awarded a place in the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors.

ISN is also on the Business Inc.

Magazine’s 5000 nn nnList of Fastest Growing Private Companies for the last two years.nn nnISN Corporation offers many competitive benefits to its employees, including:nn Major medical insurance with prescription coverage Flexible spending Short-term and long-term disability benefits at no cost to employees Basic life insurance at no cost to employees Retirement Plan Paid leave with accrual beginning at Date of Hire nJob Descriptionn nnIn search of a Tenant Support Manager to support a large government Housing Assistance Payments (HAP) contract in support of HUD’s Office of Multifamily Housing Programs.

The ideal candidate will possess:nn nn
· 3 years of experience managing staff working on the administration, review, and oversight of affordable housing subsidy contracts;nn nn
· Proven technical expertise in the area of affordable housing and managing tenant concerns and maintenance issues in an affordable housing environment;nn nn
· Proven technical expertise in staff supervision, development, and training;nn nn
· Experience working for a Performance Based Contract Administrator (PBCA) or as a subcontractor to a PBCA;nn nn
· Knowledge of Section 8 Multi-family Housing requirements and regulations;nn nn
· Successful ability to communicate and collaborate with the Project Manager;nn nn
· Deliver positive results to the government client by providing the resources and support required to succeed in a secure, production focused environment;nn nn
· Provide direct oversight of planning and production on applicable contract activities;nn nn
· Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements;nn nn
· Assist with development of contract deliverable reports and Government performance reviews as needed;nn nn
· Advance solutions to program challenges for the successful completion of projects within contractual requirements;nn nn
· Work collaboratively with all levels of leadership, Operations, Program Support, and the government agency;nn nn
· Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns;nn nn
· Manage surge capacity with the workload as needed.nn nn Ideal candidates will also have experience with the following: nn nn
· Investigating and addressing tenant concernsnn nn
· Monthly voucher processing nn nn
· Conducting and/or overseeing Management and Occupancy Reviews (MOR)nn nn
· Reviewing Real Estate Assessment Center (REAC) inspectionsnn nn
· Performing HAP Contract support services including renewing HAP contracts, adjusting HAP contract rents, and performing risk assessments on assigned portfolios of propertiesnn nn
· Investigating and addressing tenant concerns, and processing monthly vouchers nn nn
· Utilizing the following systems:nn nQualificationsn nn Minimum Qualifications: nn Strong computer skills to include Microsoft Office suite Minimum of three (3) years experience managing staff working on the administration, review, and oversight of affordable housing subsidy contracts Good analytical and problem solving skills Excellent verbal and written communication skills nAdditional Informationn nn ISN Corporation is an Equal Opportunity Employer nn nnISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.nn nn nISN Corporationis a Drug-Free Workplace.

Candidates are required to pass a pre-employment background investigation before beginning employment.nn Various, locations in, AZ/CO/HI/ND/SD/UT/WY, United States n n