It Specialist (customer Support)

SummaryThis is a Washington Air National Guard Title 32 Excepted Service Bargaining Unit Technician position:IT SPECIALIST (CUSTOMER SUPPORT)Location: 141st Communications FlightFairchild AFB, Washington 99011-9413Air National Guard UnitsAppointment Type: Temporary, excepted serviceAdvertised as: ENLISTEDThis announcement may be used to fill one or more vacancies.

Learn more about this agency ResponsibilitiesA GS-2210-11, IT SPECIALIST (CUSTOMER SUPPORT):Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.Provides customer technical assistance and support for all users.

Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations.Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems.Other duties as assigned.* The above duty description doesn’t contain all details of the official position description.

A copy of the entire position description can be found on FASCLASS by searching the position description (PD# PDD2182P01).

https://acpol2.army.mil/fasclass/search_fs/search_fasclass.aspTravel Required Occasional travel
– You may be expected to travel for this position.Supervisory status No Promotion Potential None Job family (Series) 2210 Information Technology Management Help Requirements Conditions of Employment MILITARY REQUIREMENTS:Military Grades: E-4 to E-6Compatible Military Assignments: 3D1X1, 3D0X2, 3D1X2, 3D1X3, 3D0X3
– Applicants need not be assigned to the position or possess the AFSC to apply or be considered for selection.

Selected applicant must be assigned to a compatible Military position and attain AFSC within 1 year of appointment action.
– Participation in direct deposit is mandatory.
– Males born after 31 December 1959 must be registered for Selective Service.
– Must maintain membership in the WA National Guard for continued employment.

Qualifications GENERAL EXPERIENCE: N/ASPECIALIZED EXPERIENCE: Must have at least one year of specialized experience at the next lower GS-grade (or equivalent).

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Education Education Requirements:High School Diploma or GED.Substitution of Education for Specialized Experience:Ph.D.

or equivalent doctoral degreeor3 full years of progressively higher level graduate education leading to a Ph.D.

or equivalent doctoral degreeTo receive credit for Education, you must provide transcripts or other documentation of proof to support your Educational claims.

Additional information
– If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
– Military Technicians are ineligible for enlistment, retention, and student loan repayment bonuses.

Acceptance of a Technician position will terminate these incentives.
– Military Technicians in the excepted service will wear the appropriate uniform while performing as a Technician.
– Veteran’s preference does not apply to National Guard Technician positions in accordance with Title 32 USC 709 (f).EQUAL OPPORTUNITY: The WA National Guard is an equal opportunity employer.

Selection for this position will be filled without regard to race, color, religion, national origin, gender, marital status, or political affiliation.If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Read more How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement.

If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position.

You may also be excluded from consideration if you indicate that you are unwilling to accept the lower grade and a determination is made that you are not qualified at the higher grade.

If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.Verbiage displayed on your resume or application must contain your own words.

You may refer to position descriptions, i.e.

the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered.

In your resume you will need to address the general and specialized experience listed above.

Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained.

This information is needed to determine if you are qualified for the position.Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics).

NOTE: You do not have to respond to the KSA’s separately but your resume should contain sufficient information to demonstrate possession of the KSA’s.Knowledge of applying analysis concepts to IT network systems and independent IT platforms, integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods plus, project management principles and methods sufficient to plan and coordinate the installation of new products or equipment.Ability to analyze, apply methods and practices for recovering, adjusting and modifying IT systems to solve complex problems, while improving customer support practices, that minimizes interruptions in service.Knowledge of network operations, security methods, and network architecture optimization techniques; the capabilities and limitations of the IT systems, infrastructure and software configuration in order to manage the tenant network, carry out network and/or independent platform projects and coordinate efforts with others affected in the organization.Knowledge of systems development, modification, testing, installation, operations, and support concepts as well as the organization’s network and infrastructure architecture and protocols to provide support related to: test, evaluation, installation, configuration and modification of hardware and software for operating systems, network platform, and interface connectivity.Knowledge of the interrelationship of multiple IT systems, utilizing methods, principles, and practices covering restoral from complex computer and infrastructure system failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components.Knowledge of methods and practices involved in the integration of system components sufficient to optimize system performance.Read more Background checks and security clearanceSecurity clearance Secret Drug test required Yes Help Required DocumentsTo apply for this position, you are required to submit a complete Application Package which includes:Resume showing work schedule, hours worked per week, dates (format should include Month and Year) of employment and duties performedResumes exceeding 25 pages will not be consideredMil Form 174For access to Required Documents please refer to: http://mil.wa.gov/federal-human-resourcesApplicants may also submit the following supporting document type(s),which may not be required for all applicants: Cover Letter, DD-214,SF-50, Driver’s License, and Transcript.

If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S.

Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help BenefitsA career with the U.S.

Government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to