Memory Support Director, LPN

Heritage Communities operates 14 communities in three states.

As we grow, we continue to seek dynamic associates to join us on our mission to help active seniors Live Better.

If you answer yes to the following questions, please reach out to us today!

Do you enjoy working with people?

Do you thrive on new challenges each day?

Do you prefer to move throughout the day, rather than sit at a desk?

Are you driven by the idea of helping others, and contributing to the greater good of your community?

Do you desire purpose and the ability to make a difference?

Job Summary

The Director of Memory Support is responsible for the leadership, management and oversight of healthcare services and programs that caregivers provide to memory support residents.

The incumbent manages a team of caregivers and ensures superior resident care, complies with company policies, local, state and federal regulations and supports the advancement of our business strategy.

The Memory Support Director champions a positive culture that focuses on our core values of Compassion, Trust, Respect and Fun for residents and associates.

Essential Job Duties and Responsibilities
Inspire caregiver team to provide excellent memory support resident care and achieve operational excellence and census goals and financial goals.

Cultivate a positive, inclusive culture through demonstrated behaviors that are aligned with our Core Values of Compassion, Respect, Trust and Fun.

Establish and evolve positive relationships with residents, families, associates, OnCare Home Health, regulatory agencies, vendors and third-party providers as applicable.

Proactively lead, direct and oversee caregivers in accordance with company expectations and local, state and federal standards and regulations.

Readies associates and community for inspection by regulatory agencies through regular quality assessments, completing corrective actions, accurate and current record keeping practices, policy compliance, emergency preparedness, etc.

Implement operational processes, procedures and best practices that meet state requirements and ensure consistent processes are applied throughout the community.

Effectively identify, investigate, navigate and resolve resident, employee, management and operational issue Ensure memory support caregiver team is sufficiently staffed with highly engaged and trained associates.

Network, recruit, hire, onboard, train, develop, supervise and performance manage associates in accordance with company policies.

Facilitate regular meetings and conversations with residents and family members to discuss needs, services and progress.

Ensure proper record keeping practices for caregiver team including certifications, scheduling, training and annual performance and wage reviews.

Assess and monitor staff in-service training needs, facilitate or plan in-service training accordingly.

Ensure caregivers are well-trained, knowledgeable and competent in performance of job duties.

Meet with prospective families or residents, coordinate resident move-in’s and facilitate new resident orientations.

Conduct resident assessments prior to admission and on an on-going basis to ensure the physical, mental, psychological, social and spiritual needs of each resident are met.

Update resident service agreements as appropriate.

Maintain accurate and complete services plans, medication records and files for each resident.

Implement and manage Portraits Program and individualized components for each memory support resident.

Implement and oversee Dementia Support Group.

Maintain a safe, sanitary and hazard-free community environment through the prevention of accidents, preservation of equipment and safe work practices.

Ensure caregiver associates are well-informed about community and company news, information, activities, policies/procedures, deadlines, etc.

As a member of the community leadership team, the incumbent will serve as on-call contact on a rotating basis.

Supervisory Responsibilities
Direct supervision of community memory support caregiver team and serves as a community leader.

Education and Experience
2+ years of experience in a senior living or related industry supervisory or leadership role.

2+ years of experience providing care to cognitive and memory-care residents or patients preferred.

Bachelor’s degree in nursing, education, business or healthcare related field preferred.

High school diploma or equivalent required.

Must be at least 21 years of age to provide resident transportation and/or serve alcoholic beverages at community events.

Must possess a valid driver’s license and acceptable driving record.

Knowledge, Skills and Abilities
Ability to work and communicate effectively with diverse groups including colleagues, clients and various business contacts at various levels ranging from front-line employees to senior executives.

Demonstrated ability to lead a team that champions a culture of Compassion, Trust, Respect and Fun and operates in the spirit and advocacy for our seniors.

Excellent verbal and written communication skills with the ability to navigate challenging and ambiguous situations involving emotions or conflict.

Possess operational knowledge of all departments of a senior living community including operations, sales and marketing, dining services, life enrichment, environmental services, maintenance, human resources, etc.

Ability to manage detailed, complex concepts and problems and make sound decisions regarding residents, families, associates or other administrative issues.

Strong technical skills with knowledge of business software programs including Word, Excel and PowerPoint.

Ability to maintain confidential and privileged information that involves HIPPA, residents, associates.

Work Environment

Work takes place in a typical office environment equipped with a computer, phone and other office supplies.

Work may also take place in the outdoor environment.

Position may also involve exposure to latex, infections and communicable diseases.

Physical Requirements
Must be able to assist residents with limited mobility, move equipment

Office Hours
Monday
– Sunday: Open 24 Hours