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AdaptHealth: Respiratory Care Specialist (Training Provided)

AdaptHealth

This is a Full-time position in Bellevue, WA posted September 21, 2021.

AdaptHealth is a premier full-service home medical equipment company in the United States – offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes.

We are dedicated to pursuing better and use technology, process and the power of our national network to do so.

We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care.Position Summary:The Respiratory Care Specialist is responsible for patient set ups and educational responsibilities to teach patients and caregivers how to use and care for respiratory equipment such as CPAP, BiPAP, Oxygen, Nebulizers, and other equipment and/or supplies as assigned.

The Respiratory Care Specialist should guide patients through AdaptHealth using a patient centered approach and effective communication.

This position responds to a patient needs in ways that are helpful and beyond expectation to provide an exceptional customer or patient experience at each interaction.

The primary goal is to collaboratively work with patients to positively affect their health outcomes providing the right products and services at the right time while maintaining alignment with organizational goals and objectives.

Employee must be able to cohesively work with doctor office staff and referral sources to maintain patient oriented care.Schedule: Monday through Friday, 8:30am-5pmEssential Functions and Job Responsibilities:Responsible for providing patient care and communicating any issues or recommendations with the branch manager and other necessary personnel.On-call some evenings and weekendsProvides clerical support with the daily activities of a DME office including scheduling appointments, providing telephone coverage, working with reps and referral sources to ensure complete documentation is obtained, and interacting daily with scheduled patients and walk-insMay perform patient setups in patient’s home, office, or clinic where allowed by state regulations.

Equipment generally includes (but is not limited to) CPAP, BiPAP, Oxygen, Nebulizer, and other equipment as assignedEducates patients and caregivers how to trouble shoot and properly care for their equipmentAccurately enters patient notes and updates into patient recordsReviews documentation to make sure it is valid prior to processing an orderRetrieves and downloads compliance data from various vendor programsProcessing new referrals for oxygen patients and following up on orders when patients meet qualifications through oximetry testingComplete all orders received via CMB, email, fax, or phone in a timely mannerMaybe responsible for conducting Pulse Oximetry testing with patients as neededConsistently answers emails concerning patients’ needs in a timely mannerFollows through on emails/phone calls until patient is taken care ofDemonstrates patient concern by consistently asking every patient how he/she is doing when speaking to him/herMakes recommendations for companion equipment that will improve quality of care as appropriateSuccessfully troubleshoots concentrator and other equipment problems over the phoneVerifies or obtains alternate contact informationVerifies delivery address, delivery instructions and telephone number for all ordersUnderstands and utilizes the most cost-effective delivery method for items orderedDocuments accounts with any delivery expectations and requestsUses standard note formats and notates contact with patient or familyThrough daily work activities identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savingsSupports the achievement of departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasksIs actively involved in team activities, evidenced by participation, mentoring, and training with co-workersAssists in the development and maintenance of reference materials for use by staff and facilitates the sharing of informationDevelops relationships with branches, other teams to accomplish goalsWorks with drivers and Logistics for coordination of orders and any urgent requestsCollects patient financial responsibility prior to processing new supply ticketsParticipates in monthly team meetings and trainingsMaintain patient confidentiality and function within the guidelines of HIPAACompletes assigned compliance training and other educational programs as requiredMaintains compliant with AdaptHealth’s Compliance ProgramPerform other related duties as assignedCompetency, Skills and Abilities:Decision making, analytical and problem-solving skills with attention to detailStrong verbal and written communicationStrong organizational skills with ability to follow throughAbility to work independently as well as follow detailed directivesAbility to recognize weakness in existing systems and processes, track results, and offer creative solutionsAbility to prioritize and manage multiple tasksSolid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interactionComputer skills including knowledge of Microsoft Office applicationsEducation and Experience Requirements:High School Diploma is requiredOne (1) year of work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry requiredExact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.Physical Demands and Work Environment:Work environment may be stressful at times, as overall office activities and work levels fluctuateMust be able to bend, stoop, stretch, stand, and sit for extended periods of timeSubject to long periods of sitting and exposure to computer screenAbility to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer useMust be able to lift 30 pounds as neededExcellent ability to communicate both verbally and in writingMay be exposed to angry or irate customers or patientsAbility to travel as neededBenefitsMedicalDentalVisionPaid Time Off401k#INDPAdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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