Behavioral Health Care Manager (Full-time)

Description:
The behavioral health care manager is a core member of the collaborative care team, including the patient’s medical provider and psychiatric consultant, as well as the larger primary care team or medical team.

The behavioral health care manager is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers.

SPECIFICATIONS

1.

Support the mental and physical health care of patients on an assigned patient caseload.

Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers.

2.

Screen and assess patients for common mental health and substance abuse disorders.

Facilitate patient engagement and follow-up care.

3.

Provide patient education about common mental health and substance abuse disorders and the available treatment options.

4.

Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.

5.

Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.

6.

Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.

7.

Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g.

problem-solving treatment or behavioral activation) as clinically indicated.

8.

Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider.

Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan.

Case reviews may be conducted by telephone, video, or in person.

9.

Track patient follow up and clinical outcomes using a registry.

Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients.

Registry functions can be accomplished through an EHR build, on a spreadsheet used in conjunction with an EHR, or can be built into a stand-alone clinical management tracking system that may or may not be linked to an EHR.

10.

Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers.

11.

Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.

12 Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).

13 Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.

GENERAL ACCOUNTABILITIES

1.Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time.

Responds to all patients with empathy and positive interpersonal skills at all times.

2.Reports for scheduled shift on time and prepared to assume responsibilities.
Reports to work in proper uniform/attire.

Leaves for meal break on time and returns on time.

Varies work schedule to meet the needs of the department.

Ensures the department manager has approved all scheduled overtime.

Seek supervisor approval before working beyond scheduled hours that will result in overtime.

Schedules all time off with supervisor’s approval.

Strictly adheres to hospital attendance/tardiness policies 100% of the time.

Performs all duties as assigned.

Wears I.D.

badge in a visible location at all times on hospital property.

Protects I.D.

and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department.

3.Attends and participates in meetings and is responsible for information communicated at meetings and in email.
Attends all mandatory in service on a timely basis as scheduled.

Participates as an active team member at staff meetings.

Reads communications and acts upon in a positive and informative manner.

4.Identifies own educational needs and maintains appropriate skill level through educational opportunities.

5.Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.

6.Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.

Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.

Assists in maintaining an atmosphere of cooperation and teamwork with other departments and community partners.

Demonstrates a genuine willingness to prevent or resolve inter-personal conflicts.

Demonstrates the ability to participate in and/or implement team decisions.

Adheres to HIPAA and all applicable privacy laws at all times, only sharing information on a need to know basis.

7.Follows Infection Control procedures at all times.
Clinical Personnel: Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.

Non-Clinical Personnel: Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.

Adheres to isolation procedures at all times as applicable.

8.Adheres to the following environmental care standards.
Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.

Code Blue, Code Gray, Code Silver, Code Amber, Code Red, Code Orange, Rapid Response Team Demonstrates adequate knowledge of security issues, i.e.

personal protection, protection of personal and hospital property.

9.Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

10.Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital.

11.Demonstrates the ability to adapt to varied age-specific patient populations.

.

Requirements:
EDUCATIONAL REQUIREMENTS:

Licensed as a Mental Health Counselor, Licensed Social Worker or Masters-Level licensure candidate /trainee (LMSW).

PI