Clinical Systems Specialist Full time

Description:

Position Summary:

Coordinates Clinical Electronic Medical/Electronic Health Record projects for Mid-Valley Clinic and its affiliates. Ensures company resources are used appropriately. Compiles project status reports and meaningful use matrix, coordinates project schedules, manages project meetings and identifies and resolves technical problems. Identifies team members, assigns responsibilities, monitors and summarizes progress. Assists in staff training on EMREHR. Coordinates project activities and ensures project phases are documented appropriately. Identifies and analyzes systems requirements and defines project scope, requirements and deliverables. Performs workflow analysis and recommends and provides solutions to improve workplace efficientcy. Works with Clinical Informatics Specialist and Managers to improve organization efficiency and patient experience. Maintains interfaces for clinical EMR/EHR. Manages and maintains patient portal and electronic communication applications. Manages and provides support to clinical hardware and software. Provide IT support to the computing needs of the healthcare organization/department consisting of local area networks and servers, wide area networks, stand-alone PC’s running multiple software applications such as word processing, database and spreadsheet management, desktop publishing, graphics and custom developed applications and/or hospital-wide EHR (Cerner). Manages the helpdesk applications and maintains departmental organization.

Must have knowledge of the principles and procedures of network and stand-alone applications. Knowledge of capabilities of IT, computers, applications, and peripheral equipment. Knowledge of computer operating systems, software applications and hardware configurations is required. Knowledge of various computer network operating platforms and understanding of computer component compatibility.

POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA:

• Perform systems analysis and/or systems support including computer system specifications development, developing systems and operational procedures, developing data models and writing, testing and/or maintaining computer application programs. Work with EHR (Cerner) and other vendors establishing a rapport that is most beneficial to the healthcare organization.

• Troubleshoot hardware, software and network problems and initiate corrective procedure; install and maintain software and hardware.

• Update and maintain various application software such as operating systems, security software, medical applications, anti-virus systems, directory maintenance, capacity and resource management systems, web/database/application/email, local software utilities and print systems.

• Instruct staff in the use of applications as needed. Work with staff to provide training to new employees and ongoing training to existing staff.

• Maintain a number of applications and related hardware and other critical services.

• Build, deploy, troubleshoot, and maintain applications and hardware equipment.

• Troubleshoot, isolate, and research problems with applications and work with vendors to resolve any problems. Troubleshoot application/hardware performance issues.

• Apply operating system updates and patches to PC’s.

• Respond to technical support queries from staff via help desk software, email and phone in a prompt and timely manner.

• Supporting end users through phone, remote access of workstation or in person.

• Troubleshoot, isolate, and research problems, recommending solutions and escalating the issue when necessary.

• Communicate known problems/fixes to IS team members, submitting knowledge solutions as needed, notifying management and end user communities where applicable.

• Create workaround procedures when standard procedures have failed.

• Take call as assigned by the Manager of Information Technology.

• Other duties as assigned by the Manager of Information Technology.

GENERAL ACCOUNTABILITIES

1.Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time. Responds to all patients with empathy and positive interpersonal skills at all times.

2.Reports for scheduled shift on time and prepared to assume responsibilities.

• Reports to work in proper uniform/attire.
• Leaves for meal break on time and returns on time.
• Varies work schedule to meet the needs of the department.
• Ensures the department manager has approved all scheduled overtime.
• Seek supervisor approval before working beyond scheduled hours that will result in overtime.
• Schedules all time off with supervisor’s approval.
• Strictly adheres to hospital attendance/tardiness policies 100% of the time.
• Performs all duties as assigned.
• Wears I.D. badge in a visible location at all times on hospital property.
• Protects I.D. and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department.

3.Attends and participates in meetings and is responsible for information communicated at meetings and in email.

• Attends all mandatory in service on a timely basis as scheduled.
• Participates as an active team member at staff meetings.
• Reads communications and acts upon in a positive and informative manner.

4.Identifies own educational needs and maintains appropriate skill level through educational opportunities.

5.Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.

6.Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.

• Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
• Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
• Assists in maintaining an atmosphere of cooperation and teamwork with other departments and community partners.
• Demonstrates a genuine willingness to prevent or resolve inter-personal conflicts.
• Demonstrates the ability to participate in and/or implement team decisions.
• Adheres to HIPAA and all applicable privacy laws at all times, only sharing information on a need to know basis.

7.Follows Infection Control procedures at all times.

• Clinical Personnel: Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
• Non-Clinical Personnel: Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
• Adheres to isolation procedures at all times as applicable.

8.Adheres to the following environmental care standards.

• Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
• Code Blue, Code Gray, Code Silver, Code Amber, Code Red, Code Orange, Rapid Response Team
• Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and hospital property.

9.Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

10.Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital.

11.Demonstrates the ability to adapt to varied age-specific patient populations.

• Non-Clinical Personnel: This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required.

. Requirements:

POSITION QUALIFICATIONS:

• Must be able to handle frequent interruptions and distractions, as they are a normal part of the working environment.

• Must be able to prioritize and quickly return to emergent tasks when interrupted.

• Able to follow verbal and written instructions and be able to perform work with attention to detail.

• The ability to project a professional, positive friendly image of the facility with all contacts; patients, the general public and all staff members of Mid Valley Hospital.

REQUIRED CERTIFICATION/LICENSURE/REGISTRATION:

None

• Non-Clinical Personnel: This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required.

KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED:

• High school diploma or equivalent.

• AA degree in Computer related field or a combination of work experience and college courses in the computer field.

• 1-3 Years in help desk support.

OTHER QUALIFICATIONS:

• Knowledge of Networking and LAN/ WIFI, especially Microsoft Windows OS’s.

• Knowledge of current MS Office.

• Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects

• Knowledge of networking protocols and network configuration (DNS, TCP/IP, etc).

• Working knowledge of computer hardware, switches, routers, and firewalls.

• Ability to communicate clearly and effectively.

PHYSICAL REQUIREMENTS:

• May be required to work any shift in emergencies. May be required to work any day of the week.

• Requires the ability to stand, walk and carry items routinely.

• Requires the ability to climb stairs, and navigate stair climbing while carry objects routinely.

• The ability to lift up to 50 pounds occasionally, and /or up to 25 pounds frequently.

• The ability to push, pull, move and lift heavy equipment or supplies.

• The ability to work in confined spaces.

• Stooping, Kneeling, Crouching and/or Crawling.

• Ascending or descending; ladders, stairs, ramps.

WORKING CONDITIONS:

Subject to many interruptions. Occasionally subjected to irregular hours. Occasional pressure due to multiple calls and inquiries. This person spends 95% of their time in temperature controlled office space. The potential for exposure to biohazard agents or exposure to blood-borne pathogens and other potential infectious agents is minimal to none. This person is subject to varying and unpredictable situations, many interruptions, occasional long irregular hours, multiple calls and inquires, and some travel.

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