HART Patient Care Coordinator Nurse

Overview:

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

As a part of our organization, we currently offer the following benefits:

• Competitive starting wages (DOE) and training to grow within the company
• Paid Time Off (PTO)
• Health/Dental/Vision Insurance
• Flexible health spending accounts (FSA)
• Matching 401(k) and 457(b) Retirement Programs
• Tuition Assistance for career growth and development
• Care@Work premium account for additional support with children, pets, dependent adults, and household needs
• Employee Assistance Program (EAP) for you and your family
• Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
• Adoption Assistance
• Wellness Program

Responsibilities

This job is responsible for evaluating and admitting patients to CHI-Franciscan Health (CHI-FH) hospice services in accordance with professional nursing standards, internal guidelines and applicable regulatory requirements. Work includes: 1) responding to urgent client telephone calls; 2), assessing and identifying the symptom management needs of clients; 3) coordinating the necessary interventions in accordance with agency treatment protocols to resolve client concerns; and 4) providing end-of-life education to clients to ensure their physical, psychological and spiritual needs are met.
An incumbent utilizes critical nursing skills to assess situations over the phone, addressing urgent clinical issues as appropriate and in collaboration with physician and/or established protocols/standards. Work requires strong communication skills in order to get the necessary assessment information over the telephone and to give the patient/caregiver instructions in triage situations.
An incumbent exercises a high degree of independent judgment and applies skills obtained through academic and clinical preparation. Unusual problems or proposed deviations from guidelines, practices or precedents are discussed with a manager or physician before being initiated.

Essential Duties:
Interviews and evaluates patients for hospice eligibility in accordance with Medicare criteria
Admits patients to hospice services in accordance with established procedures.
Performs patient Triage activities in accordance with standard protocols.
Assesses learning readiness and educates patients and/or families concerning their physical, psychosocial or spiritual needs and monitors the status of hospitalized patients.
Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services. Patient Population Served: Demonstrates knowledge and proper skills associated with the department’s defined specific populations served.
Performs related duties as required.

Qualifications

*Graduation from an accredited school of nursing, BSN preferred.
*Two years of related nursing work experience in an acute clinical care setting that would demonstrate attainment of the requisite job knowledge skills/abilities.
*Work experience in one of the following clinical specialty areas is required: Oncology, Med/Surg, Nutrition Support, Pediatrics, IV Therapy, Gerontology, and Home Health.
*Current licensure as an RN by the Washington State Board of Nursing.
*Current Health Care Provider BLS Certification.

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