PATIENT SERVICE REPRESENTATIVE (FULL-TIME, DAYS)

Req #: 189516

Department: UW NEIGHBORHOOD CLINICS – RAVENNA CLINIC

Job Location: UW Neighborhood Clinics

Posting Date: 04/19/2021 

Closing Info: Open Until Filled

Salary: $18.64 – $27.11 per hour 

Union Position: Yes

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Neighborhood Clinics (UWNC) is a network of community-based clinics throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. The clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.

Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community.

UWNC – Ravenna Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, PATIENT SERVICE REPRESENTATIVE (job profile: Clinic Patient Service Specialist II) . The Patient Service Representative performs a variety of duties which may include, but are not limited to the following: Acknowledges and greets patients and visitors as they enter the clinic with a smile and eye contact, phone answering and call triaging, schedules provider and ancillary service appointments.

RESPONSIBILITIES

Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging

Scheduling provider and ancillary service appointments

Obtaining patient demographic, financial, and clinical information

Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery

Flexible work schedules will be required to fill evening and weekend hours

Other Duties as Requested

REQUIREMENTS

High school diploma or GED equivalent

One year in healthcare setting or three years office/customer service or equivalent education/experience

UW Medicine includes Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .