Senior Human Resource Transformation (HRT) Consultant

Mercer is seeking qualified candidates for the following position based in the Seattle office:

Senior Human Resources (HR) Transformation Consultant

What can you expect?

The Senior Human Resources Transformation (HRT) Consultant will be responsible for generating and delivering client work as well as contributing to thought leadership around our HRT methodology.

To fulfill this role, the Senior HR Transformation Consultant will focus on:

• Business Development

  • Partner with other senior consultants and client managers to identify target organizations in the mid-to-large market for HR transformation services

  • In certain situations, independently develop relationships or business in the HR transformation content area

  • Lead discussions with prospects and clients on Mercer’s HR transformation value proposition and service offerings

  • Prepare proposals and present Mercer’s capabilities to a wide range of prospects and stakeholders

  • Work to bring opportunities to successful close; negotiate final engagement terms; execute Statements of Work (SOWs) and engagement letters

• Project Delivery

  • Lead delivery of HR Transformation engagements, including acting as overall engagement manager, final or mid-stage peer reviewer, and day-to-day client contact. Note, depending on level and experience, candidate may serve as lead delivery consultant, supported by strong support team members 

    • Projects typically include some or all of the following: HR strategy development, operational assessments, readiness assessments, process redesign, HR operating model design, HR organizational design, HR shared services planning and implementation, sourcing strategies (insourcing vs. outsourcing), technology enablement, vendor selection, HR operating model and technology implementation support

  • Oversee project economics – delivery on time and within budget

  • Manage delivery teams to ensure quality and value of all project deliverables for engagements

  • Direct and oversee data compilation, research and analysis performed by team members on HR Transformation projects (e.g. cost and volume analysis, benchmarking, survey results, etc.)

• Contribution to Solution Area

  • Contribute to thought leadership, sales pipeline, methodology development and team working environment; be viewed as a leader and mentor to junior staff

  • Contribute to Mercer’s overall value proposition by building positive working relationships across the firm

• Manage teams

  • Structure, direct, review, and interpret analyses performed by the project team

  • Providing guidance to team members

  • Supervising junior staff as well as developing, evaluating, and mentoring less experienced colleagues

  • Overseeing profitable delivery of projects

We’d like you to have:

HR Experience

• BA/BS degree in business, information systems, HR management or organizational psychology; Master’s degree preferred

• At least 10 years’ of external consulting experience related to successful delivery of HR Transformation projects for large organizations

• At least 15 years’ proven experience as a program manager, managing large scale projects with multiple work streams

• In depth content knowledge in at least three of the following areas: HR strategy, HR technology, organizational effectiveness, HR organizational design and HR operating models, process redesign and employee experience management

• Content knowledge in the full spectrum of HR, from Hire to Retire (recruiting, talent, rewards, performance, etc.)

HR Technology Experience

• Strong working knowledge of core Human Resources Management Systems, such as Workday, SuccessFactors

• Strong working knowledge of best of breed technologies in support of HR for Recruitment, Time and Attendance, Payroll, Rewards, Learning, Talent Management, etc.

• Strong working knowledge of shared services technologies such as case management, knowledge management, document management, telephony, etc. (e.g. ServiceNow)

• Experience with digital tools to support HR automation, such as robotic process automation (RPA), chatbots, and AI tools

Consulting Experience

• Business development

• Ability to successfully write proposals for new business opportunities and to present proposed projects to executive level management

• Ability to identify, design, and recommend comprehensive, innovative solutions to help solve clients’ complex business issues

• Ability to financially scope a project as well as manage project budgets and risks

• Creative and proactive problem-solving skills; willingness to adapt to changing work and travel requirements

• Collaborative working style; supports and enables partnering with team members

• Ability to develop productive working relationships with diverse groups of people

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.