Cloud Support Engineer I

Cloud Support Engineer IRedmond, WAROLE AND RESPONSIBILITIES The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment.

Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability.

Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

The Cloud Support Engineer will perform tasks such as:* Respond to incident tickets in a 24×7 operational environment to meet SLA objectives* Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools* Review system logs to identify and mitigate system issues* Leverage knowledge base to help troubleshoot, identify and resolve systems issues;* Update knowledge base troubleshooting guides and lessons learned as required* Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases* Document system issues resulting in system outages and coordinate change though change management process* Support collaboration across operations, development teams and external partners* Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues* Monitor solution performance according to client specification and SLAs, escalate as neededQUALIFICATIONS AND EDUCATION REQUIREMENTS* 2 years operations experience providing application infrastructure support* 1 year performing system administration support (Windows/Linux* Interpersonal Skills, problem solving, organizational, and multi-tasking skills* Strong oral and written communication skills* TS Clearance RequiredPREFERRED SKILLS:* Bachelor of Science in CS, or other technical discipline is preferred Experience in supporting Azure/AWS cloudU.S.

Citizenship Required: YesPhysicalDemandsLight office dutieswhich may include sitting for prolonged periods of time, viewing digitalscreens for prolonged periods of time, lifting up to 10 pounds, use of a deskor mobile phone, typing on a keyboard, writing with a pen, pencil, or stylus, etc.EEO RequirementsIt is the policyof ASM that an individual’s race, color, religion, sex, disability, age, sexualorientation or national origin are not and will not be considered in anypersonnel or management decisions.

We affirm our commitment to thesefundamental policies.All recruiting, hiring, training, andpromoting for all job classifications is done without regard to race, color,religion, sex, disability, or age.

All decisions on employment aremade to abide by the principle of equalemployment.PhysicalRequirementsThe physical requirements described in”Knowledge, Skills and Abilities” above are representative of those which mustbe met by an employee to successfully perform the primary functions of thisjob.

(For example, “light office duties’ or “lifting up to 50 pounds”or “some travel” required.) Reasonable accommodations may be made toenable individuals with qualifying disabilities, who are otherwise qualified,to perform the primary functions.DisclaimerThe preceding jobdescription has been designed to indicate the general nature and level of workperformed by employees within this classification.

It is not designedto contain or be interpreted as a comprehensive inventory of all duties,responsibilities and qualifications required of employees assigned to thisjob.ASM Research is an Equal Opportunity Employer All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, creed, ancestry, marital status, non-job-related handicap or disability, veteran status, or any other legally protected status.