Oracle PoS Support Lead – Technical position

Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees’ expectations in the same way that we strive to exceed our clients’ expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!

Job Description

What You-ll Do As: PoS Support Lead

• At least 5 years- experience with retail or retail-related technology and processes
• Experience in Retail Store Systems (e.g., POS, Inventory, Merchandising, Promotions, Discounts, Mobile) design, implementation, and/or support experience a must
• Experience in Micros/Oracle Simphony PoS or similar experience in menu building, configuration management is preferable.
• Experience gathering business needs and creating into workable outcomes
• Experience in maintaining the knowledge base article and standard operating procedures.
• Experience in different tools for remote support, release/deployment tools(Marimba/SCCM), Knowledge management tools(Confluence), Remedy/Service Now
• Experience in Level 3 support experience and working with extended offshore team is an added advantage
• Ability to think strategically and creatively, and communicate effectively in a fast-moving, rapidly growing environment
• Strong team-player who has excellent collaboration and relationship skills and work with different team internally/externally
• Provide full Desktop Support Services (hardware, software and mobile device)
• Perform hardware -software and networking troubleshooting of PoS Devices like printers, windows 7 /10 work stations
• Provide assistance in installation, reimage of windows 7/10 work stations
• Develop and improve documentation to support problem analysis and resolution.
• Flexible work hours

The successful candidate will:

– While performing duties of this job, the employee is frequently communicating with employees, co-workers, management staff and venues in a clear, business like and respectful manner.

– Required to constantly multi-task between two or more tasks and prioritize between these tasks while working under time limits in moderate to high pressure situations.

– This position also requires constant use of interpersonal skills including:ability to motivate, inform and foster collaboration and being able to openly communicate in writing and verbally with venues and POS Vendor.

– Requires ability to work on a task independently and frequently work as a part of a team for a variety of tasks.

Minimum education qualification

• Bachelor’s Degree in Computer Science, Computer Engineering, MIS or related field.

The benefits our employees enjoy:

• 401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US!)
• Medical/Prescription/Dental/Vision Coverage!
• Low-premium and deductible. Plan with free preventive care.
• $12,000 in Tuition Reimbursement
• 100% Company-paid mobile phone plan
• Personal Time Off (PTO)- Ensuring a balance of work and home life

Keywords:

Micros/Oracle Simphony PoS (Point of sale), Oracle, support role, remote support, Marimba/SCCM, Confluence, retail experience, mobile, network