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Product Manager, Conversational AI

Change Healthcare

This is a Contract position in Suquamish, WA posted December 7, 2020.

Transforming the future of healthcare isn’t something we take lightly.

It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

 If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose.

Champion innovation.

Earn trust.

Be agile.

Include all. Empower Your Future.

Make a Difference.

Sr Product Manager, Conversational AI Overview of Position The Senior Product Manager will be responsible for product management of building Conversational AI platform and chatbot/Virtual agent solutions to maximize the customer value and company value. Here at Change Healthcare, we are in a unique position to inspire a better healthcare system via AI. We have industry leading healthcare data, both in depth and breadth. We are already in the workflow, with thousands of payers and providers who utilize our solutions today. We have talented members in our AI team already built many in-production AI innovative AI solutions. We are looking for an experienced product manager who will work with the AI team leadership as well as the AI engineering and data science teams to build the scalable and performing Conversational AI platform and Chatbot/Virtual Agent and other voice/text based solutions, focusing on adding value to our customers, ensuring interlock between the business units and the AI teams, managing Conversational AI platform and NLU/NLP product requirements and definition throughout the entire lifecycle, ensuring go-to-market readiness in advance of launch, and supporting go-to-market execution of our AI solutions. You will be responsible for delivering Conversational AI platform, Chatbot/ solutions maximizing our teams P&L by guiding the team to build the world best AI platform for Healthcare Management as our core technology to generate value for our customers and our company.

 What will be my duties and responsibilities in this job?

Build the strategy and roadmap for Conversational AI platform through understanding of the business needs, users’ requirements, and the state of art Conversational AI Platform and NLU/NLP solutions development.

You must be a recognized leader with a bias to action.

Translate the Change Healthcare Conversational AI strategy into a roadmap, that drives the development with the latest technology development, innovation, and realizing market value, against short term and long-term goals.

Responsible for the planning and execution throughout the platform lifecycle, including gathering and prioritizing customer requirements, defining the vision; and working closely with data scientists, engineering, engagement, sales, marketing and support to ensure commercial realization and customer satisfaction goals are met.

Constantly research the latest industry development in Conversational AI engineering state of art development and translate the business strategy into Product Requirement Description and functional specs which drives engineering implementation.

Build strong and constructive working relationships to canvas and align alternative views into a Healthcare Conversational AI platform and Chatbot/Virtual Agent solutions roadmap; Closely interaction with Engineering, Data Science, and BUs, customers.

Adaptive and able to work through the conflicting requests, quick in making decisions based on the best interests of our company and our customers, balance among time to market, serving each BU/partner properly, and deliver the work with engineering excellence.

Balancing between innovation and robust operation with good judgement, optimize productivity and efficiency when working with the broader Technology, Data, Sales, and Marketing teams.

What are the requirements needed for this position?

6 years relevant engineering and technical product management experience.

2 years in Conversational AI Platform and chatbot technical product management.

MS or BS degrees in Computer Science, Engineering, AI or other Science/Technology fields.

What critical skills are needed for you to consider someone for this position?

Hands-on data/Conversational AI platform or data/AI/Cloud product development experiences, with proven track record of successful delivery of largescale engineering products.

Demonstrated growth mindset.

You have the curiosity, humility and learning agility to continuously learn & grow from all experiences and feedback, constantly and enthusiastically looking for opportunities to grow and improve the business, and yourself.

Welcome challenge and seek insights from others to improve your own learning and understanding.

Talented in strong relationship building, able to navigate through situations to ensure the most robust and pragmatic solutions.

Strong products and engineering background, efficient in developing a product plan and drive execution, and delivering commercial value to meet the market demand.

Financial acumen and fully understand daily business performance, low cost, high scalability, high performance is always the guiding principle.

You are capable of building out and keep adjusting the financial models for new platform initiatives.

An end-to-end solution thought leadership and partnership, known with the ability to resolve conflict and protect productivity.

Successful at influencing and working with BUs, customers, and within AI team.

You are skilled at canvassing opinions and alternative views.

You are at ease with evaluating and making recommendations across competing and equally critical business needs.

Demonstrated commercial results which balancing innovation and commercial realization, in time deliver meeting or exceeding the business expectation.

Big picture focused whilst skilled at zeroing in on the product and engineering/science details and delivering continuous improvement.

What are the working conditions and physical requirements of this job?

General Office Demands  How much should I expect to travel?

Less than 10% Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system  Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodationschangehealthcare.com with “Applicant requesting reasonable accommodation” as the subject.

Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf  to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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