Service Cloud Salesforce Administrator (Chehalis)

Position:
Service Cloud Salesforce Administrator
Job Description:

What you will be doing:

Leverage knowledge of industry best practices and work with business functions to uncover opportunities for business improvement through SFDC enhancement.

Evaluate new business project requests, assess business value, and prioritize.

Define, document and groom user stories and business processes, especially for customer support and success.

Develop detailed business requirements and acceptance criteria for target improvements.

Build, test, deliver and provide post-deployment support for solutions delivered, from small enhancements to large projects.

Leverage knowledge of best practices for key performance indicators and build reports and dashboards for business functional teams.

Perform user support and account maintenance

Communicate and train impacted organizations on process and system changes.

What we are looking for:

Minimum two years of experience as a Salesforce.com Service Cloud administrator

Salesforce.com Admin ADX201 or ADM201

Service Cloud certifications

Strong understanding of the platform functionality and best practices

Strong data management abilities

Excellent project management skills and a positive attitude

Excellent verbal and written communication skills

Creative and analytical thinker with strong problem-solving skills

Ability to critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes

Ability to meet deadlines, handle and prioritize simultaneous requests

Additional Preferred Skills:

Salesforce.com Admin ADX211 or ADM211 strongly preferred

Experience with Agile methodology and Jira

Experience with Salesforce.com Sales Cloud

Experience / Education
Typically requires 2-4 years of related experience with a 4 year degree.

What s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.

That s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package ( )
Medical, Dental, Vision Insurance 401k, With Matching Contributions Paid Time Off Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Short-Term/Long-Term Disability Insurance Wide Variety of Growth Opportunities

Annual Hiring Range/Hourly Rate:

$72,000.00
– $88,000.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
US-CO-Denver, Colorado (Panorama Arrow Building)
Time Type:
Full time
Job Category:
Information Technology

EEO Statement:

Arrow is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

(Arrow EEO/AAP policy)