Production Support Force. Com Software Engineer (Apex/Lwc) – Salesforce. Org

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Job CategoryProducts and Technology Job DetailsLead Salesforce.Org Customer Centric EngineerSoftware Engineer, Customer Centric EngineeringMust have Force.Com development experience (Apex/LWC)Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.At Salesforce, trust is our #1 priority.

Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability.

Performance issues and functional bugs must be identified and resolved quickly.

As a Customer Centric Engineer within R& D you will investigate, reproduce, and diagnose complex issues affecting our customers.

You should be passionate about solving tough technical problems and recommending improvements to products and processes.

Technical skills are important, but so are persistence, patience and communication.What you’ll be doing:Using your Force.Com development (Apex and LWC), Java, database, API, and web services skills and experience to solve critical customer technical escalations to R& D from our Technical Support organizationFiguring out ways to ” Find the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the R& D organization, and digging deep into codeIdentifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teamsProviding timely information to customer facing teams to improve overall customer satisfactionMentoring Technical Support on technical issues and best practicesBuilding relationships with other teams across Customer Success, Research & Development (R&D), and operations as a technical expertChampioning Supportability and Debuggability initiatives throughout R& DRequired SkillsDeveloper-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the companyDemonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuitsUnparalleled troubleshooting and problem-solving skillsExcellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of managementPreferred SkillsDeep expertise in Salesforce solutions and technologyKnowledge and experience in the education sectorBenefits & Perks:We have a public-facing website https://www.Getsalesforcebenefits.Com/en that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

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For Colorado-based roles: Minimum annual salary of $121,800.

You may also be offered a bonus, restricted stock units, and benefits.

More details about our company benefits can be found at the following link: https://www.Getsalesforcebenefits.Com/ LI-Y AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

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We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

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Salesforce.Com and Salesforce.Org are Equal Employment Opportunity and Affirmative Action Employers.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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