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e-Commerce Clerk

The Kroger Company

This is a Part-time position in Normandy Park, WA posted October 31, 2020.

Company Name:Quality Food CentersPosition Type:EmployeeFLSA Status:N/APosition SummarySelect and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.Essential Job FunctionsMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanlinessAdhere to local, state, and federal laws, food safety procedures, and company guidelinesReceive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zonesInitiate and complete selection process for customers’ on-line ordersRead and follow directions given in the note sectionEnsure quality and freshness of all items chosenCommunicate with customers via a portable phone and respond to calls in a professional and timely mannerRetrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers’ carsProcess the orders through the point of sale (POS) systemFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stockScan and bag orders on the go while following all bagging standardsCommunicate any substitutions or exceptions to customer’s order at time of pick-upMaintain organization and cleanliness of staging areas and equipmentReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisorInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repairPerform required opening and closing proceduresLearn and adapt to new and improved processesAssist in training new e-Commerce team membersMeet/exceed productivity standardsMust be able to perform the essential job functions of this position with or without reasonable accommodationMinimum Position QualificationsAbility to work without supervisionAbility to read shelf tagsExcellent oral/written communication skillsBasic math skills (i.e., counting, addition, and subtraction)Desired Previous Experience/EducationAny experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Day; Evening Regions: West States: Washington Keywords: Jobs at QFC: QFC is seeking friendly Associates who are passionate about helping others and who want to build lasting relationships with our Customers. We look for hard working team members who will support us in our mission to put every Customer first. We offer competitive wages and benefits, and opportunities for career advancement. If you’re interested in joining the QFC team, we encourage you to complete an online application today. Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: WA||Normandy Park|| 17847 1St Ave S ||98148 || Quality Food Centers||[[mfield2]]||Customer Service; Store Operations ||Employee|| Non-Exempt || Part-Time|| NonePDN-91e47cc7-b332-465f-a8b1-703a42b2fe67

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