Accounts Receivable Collections Specialist

Overview

Collections/Credit Professional II

Western Exterminators, a brand of Rentokil, is currently looking for an experienced collections expert to be a part of our fast-paced Collections Team.

The position will be based at our Corporate Headquarters in Reading, PA.

The Collections/Credit Professional II will be responsible for the management of collections within an assigned territory.

Strong communication and team building skills are required.

Candidates who have managed an aging portfolio value starting from $1.5mm preferred.

The candidate should have a minimum of 3-5 years collection experience, as well as exceptional verbal and written communication skills, and knowledge of fair debt collection.
Responsibilities
Job duties include, but are not limited to:
Ability to work any shift between 7:00 am to 8:00 pm.

Ability to coach and mentor new colleagues.

Ability to work independently with daily tasks, and be able to set priorities with little supervision.

Must display critical thinking skills with the ability to u2018think outside the box’ when identifying overdue or problem accounts.

Contacting customers daily in an effort to collect delinquent balances.

Documenting collection activity and maintaining follow up on all past due accounts.

Responding to customer AR calls with regard to account inquiries.

Residential collection specialist with the ability to maintain good customer relations.

Maintaining a department organizational structure sufficient to meeting all goals and objectives.

Providing documentation to customers requesting invoices, statements, etc.

Working effectively as a team with various departments..

Additional Requirements:
Business professional with excellent and effective communication skills.

Efficient in Microsoft Office (Word, Excel, etc.) Experience with, and ability to learn and adapt to complex debt collection software.

Ability to follow written and verbal directions.

Support team initiatives as defined by management.

Must be highly organized with strong attention to detail.

Demonstrated problem solving skills Additional Information
We are Proudly an Equal Opportunity Employer!

EOE AA M/F/Vet/Disability

Link to Federal employment poster:
EEO is the Law English Version
– Revised November 2009 EEO is the Law Spanish Version
– Revised November 2009
Pay Transparency Nondiscrimination Provision
English (Formatted) English (Unformatted) Spanish #