Client Care Advisor (Great Benefits)

Great benefits!

Mission-driven work environment!

Era Living is seeking a full-time Client Care Advisor to become the newest member of our Community Relations team located in Seattle, WA. Join us in our mission to respect and honor older adults by enhancing the quality of their lives.

We do this by providing a holistic approach to senior living, filled with passion, energy and happiness!

Competitive Compensation and a Complete Benefits Package including:
Company Sponsored Health Plan 401k with Generous Employer Match  Vacation & Sick Leave Leadership & Longevity Bonuses Employee Discount Programs Employee Assistance Program The advantages of an environment that supports your development and recognizes your achievements!

A purpose driven workplace; know that you are creating a lasting impact in your work by enriching the lives of seniors.

**Eligibility contingent on meeting requirements of each benefit (hours worked, age, etc.)

Primary Responsibilities:

The Client Care Advisor is responsible for managing all internet inquiries.

This includes phone and email outreach to uncover needs, assist with scheduling community tours, identify appropriate solutions, educate families on senior living options, and communicate effectively about Era Living’s brand and communities.

Essential Duties & Responsibilities:
Respond to all internet inquiries using established best practices and the On-line Response Guide Manage Live Chat on the Era Living website Convert internet inquiries to tours Utilize Era Living sales systems and tools Identify client needs and provide solutions
Required Knowledge, Skills, and Abilities
Experience in customer service Computer literacy with experience using Word, Excel, customer relationship management and calendar scheduling software Experience planning and facilitating meetings Ability to read, write and communicate in English
Education and Experience:
Prior sales, customer service, and/or community relations experience required;  Industry-related experience preferred High school diploma or GED required.

College degree preferred
About Era Living:

If you are passionate about improving the quality of life for older adults and exemplify a values-based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!

Join us in our innovative and vibrant approach to senior living!

Please visit our careers site at http://www.eraliving.com/about/careers/

Era Living has been voted #4 Best Place to Work in Seattle 2017 (CityVoter’s) and Top 5 BEST Places to Work in 2014 & 2015 (King5 Best of Western Washington!).

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