Chief Operating Officer

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Description

Who We Are 
 The Department of Enterprise Services’ (DES) mission is “strengthening the business of government.” DES does this through its vision of delivering high quality, cost effective support services, policy and governance to state government and other public entities so they can focus on their core missions.

DES’s goals are to offer expertise in facilities & capitol grounds management, acquisitions, training & support, and various shared services.

We relentlessly pursue our strategic drivers: satisfied customers, a healthy team culture and a financially healthy organization.

We value Respect, Integrity, Excellence, Diversity, Equity and Inclusion.

We seek new team members who share our commitment to be an equity-driven and antiracist organization.

We listen to customers and team members to understand what they need and expect.

We promote creativity, learning and improvement to meet those needs and adapt to the ever-changing business environment.

We measure our results and seek feedback to improve our performance.
 The Role 
The Chief Operating Officer (COO) reports to the Deputy Director with a focus on operationalizing the agency strategic framework.

This position acts as a strategic partner on the leadership team and works closely with teams to ensure that agency goals and objectives are met.

The position oversees the following divisions: Enterprise Risk Management, Contracts & Procurement, Real Estate Services, Business Resources, Buildings and Grounds, Facility Professional Services and Workforce Support and Development.

The position is also a member of the agency Leadership Team and the Corporate Council, responsible for agency governance (along with the CIO, CCO, CFO, CSPO, and CHRO).
 A successful Candidate: 
You’re a result-focused, accountable Chief Operating Officer with expertise in all aspects of Operations.

Your passions include:

Pursuing and achieving a deep understanding of agency lines of business.

Demonstrating a willingness to take on new tasks with a general attitude that no task is too small, impossible or cannot be improved.  Providing high-level vision and leadership in order to achieve operational excellence.  Possesses and be willing to grow in and be an example for competencies related to equity, inclusion and anti-racism.  What We Are Excited About:  
 You will be the catalyst behind the evolution of Operations with a deep understanding of your field and will bring your skills and knowledge to our experienced team at DES.

You will encourage a passion for continuous improvement and create a workplace where staff are encouraged and supported to pursue strategic alignment based on business needs, data, and customer feedback.
 If you’re excited to meet this challenge and to be part of teams that are focused on customer satisfaction, team health, and financial health, we would encourage you to apply today!
Duties
Your typical day would consist of working with executive leaders in implementing processes, systems and measurements to achieve operational excellence in alignment with the agency strategic framework.

The COO will work closely with the Assistant Directors who are responsible for the DES external facing business lines and is responsible for integrating their work into a cohesive plan.

The incumbent will ensure that measurable goals and objectives are achieved, while overseeing continual process improvement strategies to meet the changing needs of our customers.

Qualifications
Required Education, Experience, and Competencies
A Bachelor’s degree in Business, Public, Program Administration or closely related field.
AND
 Five years or more of demonstrated experience leading other leaders in a complex organization.
Experience should include previous experience leading daily operations of a large organization, preferably in a government setting, program budgeting and fiscal management, organizational and team leadership, understanding of the legislative process, state operating and capital budget processes and experience with and willingness to grow in competencies related to equity, inclusion and anti-racism, and leading and coaching of senior level staff.
 
As a leader of people, policy and processes at DES your success in this position also requires:
The ability to model and champion our agency culture and values and lead by personal example.

The ability to cultivate a shared strategic vision Develops people Drives results Fosters learning, teamwork and collaboration Builds relationships Communicates effectively Makes things happen as a public servant Leads and navigates change Incumbents to this position must possess, be willing to grow in, and be the example for the following competencies related to equity, inclusion, and anti-racism: To create and/or maintain a space that is inclusive and safe for everyone that interacts with and within our agency, leaders recognize that oppression and inequities such as racism, sexism, classism, etc.

are real, exist and need to be addressed.  Practice self-reflection and build self-awareness, share revelations about areas of privilege, oppression, and/or intersectionality, and become aware of and be open to the cultural differences within your team.

Identify where barriers/inequities exist in your area of expertise or responsibility and lead the removal/change/culture adjustment, and be aware of how the dominant culture perpetuates distancing and othering.

Support and encourage your peers, ensuring accountability for the agency’s DEI work.

Discuss your own awareness with your team or peers, share how that awareness can lead to respectful and positive change to the overall agency and program culture.  Actively participate with the diversity committee or workgroup and share knowledge gained with your team.

Co-create and support policies, programs, practices, and procedures that increase the power, voice, and influence of the most impacted and marginalized employees.

Implement practices and working conditions that achieve inclusion in the workforce and in the way we serve the public.

Create a place of belonging, inclusion, safety, and growth.

As a leader, you are an influencer.

Use this role to encourage staff and others in the agency to participate in the DEI work at all levels: program, agency, statewide.

(examples: volunteering for a Business Resource Group, using pronouns in signature blocks) Demonstrate flexibility, adaptation, and cross-cultural communication skills when interacting with others.

Advocate, share, and encourage ongoing training for staff on the topics of diversity, equity, and inclusion.

Review and update program policies, rules, and procedures both existing and new, to remove or avoid barriers and inequalities.  Become aware of and be open to the cultural differences within your team, create safe space for discussion and respond effectively to inappropriate and non-inclusive behavior.  Use DEI data to inform and influence your organization’s programs and services.

Learn the story data is telling and operationalize inclusivity in decisions affecting policies and practices.

Supplemental Information
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting;  A current resume, detailing experience, and education; and  A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
Background Check Notice:
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted.

Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position.
 
 Opportunity for All: 
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics.

We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
 
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
 
Veterans Preference:Applicants who meet the minimum qualificati