CRC Specialist

A top global software company is seeking individuals who have a passion for providing world-class customer service. In this Rapid Response Professional role, you will work 25-29 hours/week from your home office. You will be part of a team supporting our clients by adding value to our company’s reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.

To be successful in this fast-paced/high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Softwares reputation of being a world-class provider of Human Capital Management (HCM) support

This is a regular part-time position that offers unlimited PTO, 401K contribution, and equipment.

Ou company prides ourselves on putting our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune’s Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortunes 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list.

Responsibilities
Provide world-class customer support/experiences through various mediums (telephone, chat, email, etc.)Troubleshoot payroll and software issues from our clients and partners Professionally communicate with clients at management level and above both verbally and through written communication Accurately document and manage workload in a Customer Relationship Management system (CRM) Be a contributing member of a team that is agile and able to support various business needs Ability to quickly learn and master specific areas of the business and tasks as determined by business need/function
Requirements
Minimum of 2 years experience in a customer support and/or technical support environment Excellent verbal and written communication skills Domain knowledge of Microsoft Word, Microsoft Excel, Google Suite, and Customer Relationship Management systems (CRMs) Strong decision-making, multi-tasking, analytical, and deductive reasoning skills Possess the confidence to work autonomously and in a team environment Be self-motivated and demonstrate initiative to resolve complex issues Be accountable and metric-driven

Preferred Qualifications:
BA/BS Telephony/Chat support experience Human Capital Management (HCM) experience Fundamental Payroll Certification (FPC) Salesforce experience Flexibility and/or motivation to take on additional hours when applicable Experience working in a virtual team environment

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