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Head of People Operations


This is a Full-time position in Seattle, WA posted March 10, 2021.

About the Role

As the Head of People Operations, reporting to the CEO, you will be responsible for all aspects of the employee lifecycle by playing a meaningful role both strategically and tactically to build outstanding practices and programs that reinforce our culture and enhance the employee experience.

As a trusted advisor to the executive team, you will work closely with all levels of management, to help build and support a highly functioning team. You will be an employee advocate, advisor, and coach. You will drive impact through training managers, maintaining HR compliance, building strong relationships, and leading new initiatives across the organization. You will be most successful in this role if you care deeply, both about our business and our employees and are excited about doing everything you can to make our team thrive.

Company is a remote-first, fast-paced, technical, and results driven organization that is scaling quickly. You will need to be able to stay one step ahead of our growth and be able to coach, support, and help enhance our organization as we scale.


  • Management: Ownership of the day-to-day operations of the People Ops function. This includes building out the People Ops department, including Recruiting.
  • Remote Culture: Define and drive a remote culture that embodies Company’s values that reward, promote and encourage high performance throughout the organization. Ensure cultural consistency as Company scales, and set up infrastructure to manage through change and maintain the level of trust and transparency across levels and functions that exist today.
  • Manager Support: Educate, advise, and influence Company’s managers on leadership development, employee engagement and retention, performance criteria and measurement, succession planning, talent reviews, and change management.
  • Employee Relations: Lead employee relations for all employees and provide support for employees at all levels to successfully navigate difficult situations. Act as a liaison with counsel to resolve legal concerns.
  • Employee Experience: Manage the complete onboarding and offboarding process for all employees including creating 30-60-90 onboarding plans, working closely with managers, and ensuring a seamless onboarding experience.
  • Strategic Alignment: Effectively communicate alignment between People Ops programs and support for the organization’s mission and strategic vision. Secure executive sponsorship and support for new initiatives and programs, operational efficiencies, and regulatory changes in HR practice.
  • Compensation and Benefits: Collaborate with the executive team to create a competitive, contemporary compensation and benefits program by completing regular market analysis, and effectively implementing improvements.
  • Compliance: Enhance our employee handbook and enforce HR policies and procedures at Company. Help optimize our HR processes through our HRIS system (Rippling). Understand HR policies, programs, laws, and issues and implement systems to ensure regulatory compliance.

Minimum Qualifications

  • Experience leading People Operations at an early stage, high growth tech company and managed growth from 50 to 200+ employees
  • Experience creating an HR Roadmap and designing People Ops strategy in line with company goals and strategy
  • Flexible – you can operate at a strategic level, but can also perform all tactical HR-related duties for the company
  • Exceptional communicator (both written and verbal) with the ability to provide both strategic foresight and feedback.
  • Comprehensive understanding of employment law and compliance, compensation, benefits, organizational development, employee relations, and training
  • Outstanding organizational skills and attention to detail with a knack for accuracy and creative problem-solving skills
  • Deeply enjoys partnering closely with team members from the most junior to the executive level
  • A solutions-oriented mindset when faced with challenges and in addressing roadblocks
  • High social and emotional intelligence – you truly enjoy mentoring team members and cultivating strong relationships with all types of people
  • Experience establishing relationships as a trusted advisor with the highest degree of integrity; exercises confidentiality and good judgment in complex and sensitive situations
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