Flex Branch Operations Assistant

IAA, Inc.

is seeking a Flex Branch Operations Assistant to join our team.IAA, certified as a Great Place to Work , is a leading global marketplace connecting vehicle buyers and sellers.

Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.The Flex Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor, Flex and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.Key Accountabilities: Provide a variety of customer support services through the mail, telephone and direct personal contact.

Process orders and assignments, enter data into computer system Reference pricing and delivery information Respond to customer questions, complaints and requests Perform word processing assignments, filing and related clerical duties Process all necessary paperwork in preparation for auction day, securing necessary approvals Follow well-established procedures and under close direction of supervisor Open to learning automobile titling Assist with other office functions as needed Vehicle check-in by recording and filing information on vehicles being assigned to the facility Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and store them in the appropriate locations at the branch Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance Experienced loader operation Immediately report all violations of company policy to a supervisor or manager.

Is a subject matter expert for Yard Attendants, Loader Operators and Customer Service RepresentativesAdditional Information Able to communicate and interact effectively with customers & towers Basic computer skills Time management skills Ability to work independently Clear communication skills Professional and clean appearance Ability to function well as part of a team Must be willing to learn how to operate a forklift General mechanical knowledge of makes and models of vehicles required Experience in the equipment rental or construction industry and/or related field preferred Basic automotive repair skills preferred Previous forklift operating experience Must be able to lift and carry up to 75 lbs.

and perform activities that involve stooping, bending, standing and walking for reasonable periods of timeEducation/ Experience: High School Diploma or Equivalent 0-2 Years related experience License/Certificate Required: Loader Operator Certificate Driver’s License Required 75% travel requirement 18 age requirementIn return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.IAA is a drug-free workplace.

EEOE