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Patient Services Coordinator – Code Triage

Swedish Health Services

This is a Full-time position in Seattle, WA posted March 10, 2021.

Swedish Medical Group is looking for a Patient Services Coordinator (1.0 FTE, Variable Shift) to work in Code Triage at Swedish Medical Group in Edmonds, WAApply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.At Swedish, we are passionate about healthcare for our caregivers. Full-time caregivers (0.75-1.0 FTE) who earn less than $60,000 per year will be offered the Swedish PPO Medical Plan with a $0 premium cost, including dependent coverage.This position performs a variety of front office support tasks within a primary care setting. The Patient Services Coordinator is a key member of a primary care team consisting of a Provider, Registered Nurse, Medical Assistant and Patient Service Representative.In this position you will:* Manage provider’s daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care.* Manage incoming calls, electronic messages, paperwork and fax transmissions from patients, pharmacies and other providers, routing to other care team members as necessary for signatures and timely responses.* Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests.* Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures. Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care.* Maintain up-to-date knowledge of insurance plans and act as a resource for providers, staff and patients who have questions about coverage or pre-authorization requirements.Required qualifications for this position include:* High School Diploma or GED* Previous experience in a customer service capacity managing high-volume calls and appointment scheduling* Previous experience with computer data inputPreferred qualifications for this position include:* Previous experience handling confidential information and documentation.* Experience in a healthcare setting* Experience with EPIC practice management softwareAbout Swedish Medical GroupSwedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes 128 primary care and specialty care clinics.

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