Person In Charge

Overview:
The Person In Charge oversees the entire store, ensuring that all PCC policies and procedures are followed. They provide and model excellent, professional customer service. They supervise the front end, overseeing the schedule and job responsibilities of Cashiers, Helper Clerks, Courtesy Clerks and other staff. They protect the safety of staff and customers and security of PCC property.

Main Job Responsibilities:

Models and provides excellent, professional customer service

Oversees the entire store ensuring that all PCC policies and procedures are followed

Supervises the frontend; oversees the scheduling and job responsibilities of Cashiers, Grocery Helper Clerks, Courtesy Clerks and other grocery staff

Provides support, training, and coaching to staff  

Handles security issues carefully and responsibly

Maintains orderly appearance of register area and ensures department sanitation cleanliness and safety standards are met

Protects the safety of staff and customers and the security of PCC property

Handles daily use and any problems with equipment properly and ensures adherence to store standards

Cashiers when needed  

Closing PIC’s are responsible for counting down tills and other tasks as required

Qualifications and Skills:

Proven ability to provide excellent, professional customer service

Available to work closing shifts, including weekends

Excellent leadership, teambuilding, and communication skills  

Ability to quickly assess situations and think of creative solutions

Ability to operate an electronic register – must demonstrate basic math skills, ability to handle money accurately, and be proficient at 10-key      

Excellent attention to detail, multitasking skills, and organizational skills required

Previous retail or public customer contact experience and background in cashiering/retail grocery industry required

Must be able to meet physical demands of position including standing, bending, twisting, repetitive motion, and lifting 10-40lbs regularly

Must be at least 18 years of age

Behaviors and Competencies:
PCC is a company where culture and values are at the heart of who we are and what we do. Everyone at PCC is expected to:

Collaborate

Demonstrate Kindness

Focus on the customer

Instill trust

Value diversity

In addition, leaders are expected to:

Build Effective Teams

Ensure Accountability

Inspire Others