Porter

SUMMARY

As a Porter, you will be responsible for maintaining the common areas of the property and guestrooms prior to move-in. Your efforts ensure that the property always has the best possible curb-appeal and the resident experience is maximized at all times.

RESPONSIBILITIES ( Including but not limited to )

– Consistently demonstrate exemplary principles of customer service and teamwork.

– Maintain a safe, tidy and sanitary clubhouse, office, model, and all other common areas.

– Ensure that the property is free of trash, debris and animal waste.

– Ensure the cleanliness of the dumpster areas and necessary preparation for trash pick-up.

– Ensure that the grass and landscaping are well maintained, including the watering of flowers.

– Ensure the best possible appearance of each guestroom prior to new resident move-in.

– Advise supervisor of items needing additional attention in the guestrooms; i.e. ripped carpet, torn linoleum, window or door repair, etc.

– Provide assistance with guestroom turnovers as directed.

– Communicate with the Property Manager or Service Manager regarding any problems with maintenance or curb appeal that requires further attention.

– Respond appropriately to emergencies, according to policies and procedures.

– Participate in and attend all required in-service training sessions.

– Ensure understanding and compliance with all policies and procedures.

– Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.

– Participates in HomeTowne Studios training as required.

QUALIFICATIONS

– Ability to organize and manage multiple priorities

– Positive attitude, enthusiasm, and energy while providing exceptional customer service

– Ability to use hand and power tools

– Must be able to lift 50 lbs.

– Must be able to stand, walk, and complete physical labor for up to eight hours per day

– Ability to communicate and comprehend in English

– High School Diploma or G.E.D.

– Ability to embody the Westmont Hospitality Group Core Values every day