Senior Business Systems Analyst

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy and awesome. Our customers genuinely love working with us, and it shows, as we are among the top 10% of Inc’s 5000 fastest growing companies. We are backed by a stellar group of investors, including private equity firm FTV (who led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We have 2500+ live enterprise customers today, including some of the World’s most recognizable businesses like Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also work with the top Gift Card brands, including Amazon, Starbucks, Target, Walmart, The Home Depot, and over 600 more in 40+ countries. Our customers send millions of Gift Cards a month using Tango Card, and we’ve facilitated $2B of these Gift Card transactions since creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why work for us:

Tango Card is proud to have been rated as one of the best companies to work for by BuiltIn. We are on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office-culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful, whether this is the latest technology at their fingertips or going to conferences to learn about industry trends. We are committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod-chairs, and a very dog-friendly environment. If working from home is more of your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that is experiencing high-growth year over year, career opportunities abound, and you have the chance to create, own, and grow your role.

Reward yourself and join the Tango Card team!

The Role:

The Senior Business Systems Analyst will have a direct impact on the future of Tango Card, receiving and providing thought leadership around Tango Card’s business systems and identification of opportunities for business process improvement. With a robust functional and technical understanding of business applications, you will collaborate with teammates and key stakeholders to address business problems and drive progress on impactful initiatives for your fellow Tangocardians. You will get to research and report on trends and patterns, as well as make data-driven recommendations. Working closely within and beyond our team, you will administer, configure, and develop enterprise applications, automations, and integrations with a best-of-breed suite of tools. As a Senior member of the team, you will provide mentorship and guidance to the team as we build to scale. With a strong background in Go-To-Market and Revenue Operations processes and systems, you will be uniquely positioned to lead our efforts with Marketing, Sales, Onboarding, and Customer Success to scale and improve processes across the customer journey.

The Senior Business Systems Analyst will report to our Director of Business Systems Adam Cole.

As a Senior Business Systems Analyst at Tango Card, you will:

• Serve as liaison to the Marketing, Sales, and Customer Success teams, acting as a consultative partner by providing support and strategic mentorship to ensure business objectives are met and reportable for analysis
• Analyze business processes across the organization and identify areas for improvement and automation
• Responsible for end-to-end solution design and delivery –from requirements gathering, testing, through deployment –to ensure effective business system tools design and implementation
• Translate business requirements into functional/technical requirements for execution using agile methodologies and workflow diagramming
• Ensures smooth transition of data from Marketing to Sales and beyond across the customer lifecycle
• Assist with triage and backlog prioritization
• Promote best practices and help guide the team toward continuous improvement
• Provide mentorship and training to junior team members
• Extract, scrub, quality control, normalize, and model data, following guidelines
• Deploy changes outside of normal business hours as necessary to minimize disruption
• Manage projects and initiatives as directed by team management
• Engage vendor support via designated channels and field escalations

Our ideal Senior Business Systems Analyst will bring most of the following experience:

• Bachelors Degree in Information Systems, Business, Marketing, or related field, or equivalent experience
• 6+ years relevant work experience in Business Systems administration and integration
• Deep understanding of B2B sales and marketing processes
• Experience with lead scoring and predictive analytics
• Experience with and administration of multiple business systems across CRM (Salesforce and Service Cloud), Marketing Automation (HubSpot, Marketo), data enrichment (Clearbit, Zoominfo), ABM (Terminus), automation/integration middleware platforms (Workato, Tray.io , Boomi), and other GTM/Rev applications
• Ability to extract (eg: SQL), translate, and present data as well as model data for integration and automation
• Passion for eliciting and defining business and system requirements in an agile environment
• QA and other testing experience, including end user acceptance (UAT) testing
• Excellent communication skills with all levels of business, including executive management and end users
• Motivational skills to effect changes and guide junior team members
• Experience working in a systems implementation practice, management consulting firm, or fast-growing SaaS environment (a plus!)

What you’ll get from us:

• Competitive compensation package (money isn’t everything, but it helps)
• Medical, Dental and Vision benefits (100% employer paid premium)
• Opportunity to work remote indefinitely
• Unlimited PTO and a generous holiday schedule
• 401(k) matching and equity opportunities, 401(k) 100% match of up to 6%
• Home-Office grant for ensuring an awesome WFH environment during social distancing measures
• Awarding winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
• Continued education and self-growth opportunities through Udemy
• Virtual-Fitness Benefits through ClassPass
• Dog-Friendly offices

Tango Card is proud to be an equitable and equal opportunity employer; we are strong because we are diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities included but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, or disability and other protected classes. We thrive in the area of recruiting and hiring when we have a continued growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles that they feel they have the skills to fulfill and or a willingness to learn and grow.