Remote Automotive Insurance Sales and Call Center Quality Assurance Specialist

An automotive insurance and repairs company is searching for a person to fill their position for a Remote Automotive Insurance Sales and Call Center Quality Assurance Specialist.Core Responsibilities of this position include:Auditing Call Center Reps and Warranty Specialists work efforts as requested.

Finding and reviewing call recordings/screens for management requests and projects Documenting both adherence and non-adherence to the defined objectiveRequired Skills:Ability to analyze problems, detect root causes and resolve issues Strong Microsoft Office skills, particularly Outlook and Excel Ability to multitask and manage multiple projects concurrently Strong written, verbal, and interpersonal communication skills Must be reliable and trustworthy and keep confidentiality Excellent time management, planning, organization and prioritization skillsSDL2017