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Service Development Specialist – Seattle WA


This is a Full-time position in Seattle, WA posted March 7, 2021.

SUMMARY MSX International is currently seeking candidates to function as Automotive Dealership Service Department Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region.

RESPONSIBILITIES Implement service strategies with dealership service department strategies to grow the business, increase dealer profitability, customer satisfaction, and customer service retention.

Implement, train and monitor dealers on service lane processes.

Become a center of expertise with OnStar and the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).

Work cooperatively with decision-makers at all levels of dealership management to increase objectives, including but not limited to: Service Lane processes, inclusion of OnStar activations, Customer Retention and Dealer profitabilityProvide face-to-face sales and technical trainingAssist dealers with OnStar reactivations within the service laneAssist dealers with improving LOF/MPVI cycle times to under 60 mins Meet defined metric goals for assigned dealers within a set geographic area Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new dealerships for service strategy implementation Ensure dealer processes are in place to gather local competitive data Ensure proper Business Development Center (BDC) service department integration Interface with District Sales, Service, Parts and Zone management to ensure cross communication of dealer process changes underway and any opportunities for improvement Share best practices, ideas, success stories and analysis techniques via the SDM forum Travel as necessary, including overnights Attend regional and national training and special eventsComplete other special assignments if necessary Utilize and maintain company provided vehicleComplete and submit weekly expense reportsDocument daily dealership interaction/activities in MSX proprietary system REQUIRED SKILLS Previous automotive experience preferredEstablishes rapport with others by initiating and leading conversations to make others feel comfortableConsiders the impact of customers in the decision making process Excellent communication skills; Must be a good listener as well as a good communicator both in person and over the phoneMust have appropriate writing skills when communicating messages and completing reportsMust be computer literate and have experience with Microsoft Office products Appreciates challenges and is always looking for new learning experiences Is creative in problem resolution and demonstrates the ability to think out of the box, makes it a priority to solve the customer issues Ability to overcome objections and obstacles during day to day activities Can develop presentations and deliver those presentations to small groupsAbility to train groups or individuals as required in a manner that allows training to be retained Overall knowledge of how the different departments within an automotive dealership interacts Understands the importance and meaning of good customer service and consistently demonstrates the best customer service possible in accordance with the stated goals Is confident in his/her own abilities and skills knowledgeDemonstrates a friendly and positive attitude with customers and co-workers Must be able to multi-task in a busy environment.

Able to work independently and with other team membersNeed to be an assertive individual with high energy to work in selling environment Must be able to demonstrate Microsoft Office proficiency (Excel, PowerPoint, Word) DESIRED SKILLS Knowledge of OnStar is preferred or knowledge of OEM connected vehicleSales experience, selling products and services would be valuable and is highly preferred in this position Knowledge and operation of Service Lane Tools currently being utilized in dealerships today.

(Examples of tools include: Service Workbench, Service Edge, X time service scheduling, etc) Knowledge of Dealership Management Systems (DMS)-Understanding of the operation and integration of the dealership management systems currently in use at dealerships today EDUCATIONCollege degree (Associates or Bachelors) is preferred, but not requiredIf you are interested in this opportunity, please apply here.

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