Application Support Specialist II

Responsibilities

• Monitor technical support issue queues and respond to requests in a timely manner
• Manage user accounts and permissions for systems in accordance with Standard Operating Procedures
• Proactively manage data structures (such as folder hierarchies, metadata, content) within applications to ensure they remain timely and accurate
• Work with Information Technology group evaluating and recommending infrastructure needs concordant with current and future application usage
• Research, recommend and implement application monitoring for speed, accessibility, and user activity trends
• Report feature requests and software issues to system owners. Propose and implement system improvements based on feedback gathered from internal and external users
• Work collaboratively with other departments within to ensure secure and accurate use of applications
• Ensure that production processes are functioning efficiently and effectively
• Fine-tune content and tools based on feedback from users
• Participate in the ongoing development and maintenance of Standard Operating Procedures (SOP)
• Perform regression testing of applications as part of an upgrade or as part of a computer system validation team
• Participate on computer system validation teams as a technical or system owner

Qualifications

Minimum qualifications

• Bachelor’s degree or equivalent professional experience
• At least 3- years of experience providing enterprise application support to end users.
• Knowledge of data architecture principles.
• Experience in computer system monitoring, reporting, and usability.
• Thorough and comfortable with following documentation, testing, and QA processes.
• Excellent problem solving, troubleshooting, organization, time management and communication skills.
• Ability to meet deadlines.
• Demonstrated ability to work independently and as part of a team.
• Customer service experience and excellent verbal and written technical communication skills.

Preferred qualifications

• Experience working in a regulated environment.
• Experience writing standard operating procedures and work instructions.
• Experience managing or coordinating small technical projects.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178