Waitstaff

Job Purpose:Provides a pleasant dining experience by maintaining ambiance; helping out with table preparation and food delivery; building and maintaining customer rapport; recommending menus; controlling costs; supervising staff.Duties:* Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations.* Accomplishes restaurant human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.* Meets restaurant operational standards by implementing productivity, quality, and customer-service standards; resolving problems; recommending system improvements.* Meets restaurant financial standards by monitoring expenditures; identifying variances; implementing corrective actions.* Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.* Maintains customer service by helping wait staff with table preparation and food delivery.* Builds customer rapport by establishing relationships with regular customers; greeting customers; interceding in misunderstandings and differences between wait staff and customers; resolving complaints.* Recommends menus by listening to customer complaints and suggestions.* Controls costs by minimizing waste.* Updates job knowledge by participating in educational opportunities; reading professional publications.* Accomplishes restaurant goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.