Cook I – Winter 2020/21

As a restaurant hostess/host of Crystal Mountain you have the most control over the flow of the restaurant. You are a key piece in the restaurant operation and direct the flow of service, working with the manager, the servers, and the kitchen on timing seatings in order to provide the best possible guest experience. You will greet guests with a smile as they enter and show them to their table, engaging with guests to ensure their meal is as good as it should be.  To do well in this role you should be comfortable standing for long periods and keeping order over a very busy shift. 

ESSENTIAL DUTIES 

Greet guests as they enter and put them on a waiting list if necessary 

Provide guest with menus and answer initial questions with excellent customer service 

Seat guests at tables or direct to waiting areas 

Operation of our online reservation system 

Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers 

Engaging with the guest to ensure they’re happy with food and service 

Respond to complaints and let manager on duty know 

Knowledge of the menu: ingredients, allergens, preparation and presentation of the food 

Assistance with other positions in the restaurant as needed and duties as assigned  

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 

High School diploma or equivalent preferred 

Ability to provide top notch customer service in a fast-paced environment 

A positive attitude and ability to work well under pressure with all restaurant staff 

Does high quality work with minimal supervision 

PHYSICAL DEMANDS AND WORKING CONDITIONS- 

This position is required to work days, evenings, weekends and holidays while in operation. 

Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. 

Manual dexterity to operate a computer and other common office equipment on a constant basis. 

Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. 

Ability to work for extended periods of time bending, reaching, and speaking on a constant basis. 

Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. 

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. 

An Equal Opportunity Employer