Alderbrook Resort & Spa: Guest Service Agent – Starting At $15/Hour

Description:GENERAL SUMMARY:This is a seasonal position with expected duration through September/October.Responsible for operating the Front Desk of the Resort during designated shifts, and ensuring a quality guest and employee experience in a courteous and efficient manner.ESSENTIAL FUNCTIONS:Process guest registration, reservation and departure courteously and accurately.Ensure all VIP and arriving guest information is accurate and complete and that appropriate rooms are blocked.Book guest reservations when procedure warrants itEnsure follow-through and communication from shift to shift regarding any pertinent information or guest request.Handle any guest compliments or complaints and take action deemed necessary.All other duties as assigned by Front Desk Supervisor, Front Office Manager, Rooms Manager and General Manager.Maintains a clean lobby and front desk stations area as defined by Alderbrook Resort and Spa PoliciesProcesses Gift Shop purchases when Gift Shop Attendant is not presentHandles, stores, labels guest luggage and equipment.Other duties as assigned.

Requirements:SUCCESS FACTORS/JOB COMPETENCIES:Professional: Report to work when scheduled and with a professional and well-groomed appearance.Planning: Ability to prioritize tasks and dutiesPersonal: Pleasant personality provides eye contact, friendly voice, hospitable by nature; service oriented, fast learner, self-reliant, sensitive, tolerant of stress and able to maintain a positive attitude at all times, shows initiative, judgment, desire & ability to work with a diverse staff, commitment to the Resort and fulfillment of the Alderbrook PromiseKnowledge of Work: excellent attention to detail, work standards, proficiency with MS Office products and SMSInterpersonal: Ability to work/communicate effectively verbally with multiple operating departments.

Able to speak, read and write EnglishWork habits: Ability to work independently, autonomously and without supervision, while also able to follow written and verbal instructions when necessary.

Able to work long hours and overtime if necessary.

Team-oriented.Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimalsEDUCATION OR EXPERIENCE REQUIRED:Ideal candidate will possess a minimum of 2 years guest/customer contact experience, 1-2 years hotel experience, and be able to type at least 40 wpm.

Must possess a valid Washington State Food Handler Permit.ORGANIZATIONAL RELATIONSHIP:Position reports to: Front Office ManagerPosition supervises: No onePosition regularly interfaces with: All DepartmentsPHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment: Conditions are those of a typical of a hotel Spa environment.

It is a controlled environment, and the position experiences little variation in temperature and a low level of noise in the work environment.Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear.

The employee is regularly required to stand for extended periods; walk; sit; climb stairs; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, bend and twist, push and pull, or crouch.

The employee must occasionally lift and/or move up to 30 pounds, and push up to 80 pounds.

Specific vision abilities required by this job include close vision and distance vision.

May require sustained visual and mental concentration.Our ability to achieve our mission is enhanced by a diverse team and an inclusive culture.

We seek candidates who possess knowledge, skills, and lived experience that contribute to the diversity of our team and share a commitment to equity.Alderbrook Resort & Spa is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, sex, creed, religion, age, marital or nursing mother status, pregnancy, national origin, citizenship, the presence of any sensory, mental, or physical disability, veteran status, sexual orientation, gender identity, gender expression, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other status or characteristic protected by applicable local, state, or federal law.Applicants who need accommodation in the application process, or wish to receive this job post in an alternative format, should contact Human Resources at Alderbrook Resort & Spa.