Success Analyst–Help Desk/Service Desk

Customer Service Analyst

Full Time On Site

Redmond,WA 98008

Start at 6:00 AM or 7:00 AM or 2:00 PM / 8 hour shifts

Pay Rate Max: $22.00 per hour with full time benefits

Must have IT Support Experience

What is the difference between SDK and an API?

Can you please tell me what JSON is and what it is used for?

QUALIFICATIONS:

• 1-3 years’ experience working in an analytical, consultative, or technical support role

NICE to HAVE:

• Fluency in a language from Asia Pacific Region (ex: Korean, Japanese, Tagalog, etc.) or Europe (ex: French, German, Spanish, Portuguese, etc.)
• Familiarity with Atlassian products
• Bachelor’s Degree in Business, Business Science, Analysis, Accounting or similar education or experience equivalent
• Inquisitive thinker and disciplined problem solver who keeps digging until a solution materializes
• Effective communicator able to translate complex matters into simple messages that resonate with multiple audiences
• Detail obsessed and lover of scanning the minutiae to drive bigger picture outcomes
• Mission-oriented individual passionate about making a difference and leaving a positive legacy wherever you go
• Embrace change with a “can do” attitude and willingness to roll up your sleeves to get the job done
• You’re cool, calm, and collected and loved by your peers for the joy you bring working with them

CORE RESPONSIBILITIES:

• Provide inbound general customer service
• Deliver solution trial performance analysis & reporting to Sales
• Provide machine learning, algorithmic, and product testing
• Produce daily business performance reporting
• Proactively monitor system performance & alert appropriate teams if there’s an issue

ROLE OVERVIEW

• Reporting to the Director Customer Operations the Customer Success Analyst is responsible for ensuring the integrity of our data & products, and elevating their results in preventing fraud for our customers.
• Leveraging your critical thinking, attention to detail, and customer-centric mentality you’ll uncover answers to our customer’s general inquiries and generate performance analysis results for internal and external stakeholders.
• As an analytical expert, we’ll look to you to help inform the business as to the performance effectiveness of our solutions for our customers, escalate issues to appropriate channels when necessary, and assist product in the quality assurance of any release.