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Patient Access Representative

TotalMed, TotalMed

This is a Contract position in Brush Prairie, WA posted April 26, 2021.

Job Description

 The Patient Access Representative is the first point of contact of a patient in a hospital facility. Among the duties include the checking-in and out of a patient, gathering a patient’s information for the Doctors and Nurses to use, communicates with the patient’s family or caregivers, and processes insurance billing.


  • Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
  • Correctly identifies and collects patient demographic information in accordance with organization standards.
  • Reaches out to patients to schedule an appointment as defined.
  • Completes out-of-pocket estimations as requested by patients.
  • Utilizes department and hospital policies and procedures to complete assigned tasks.
  • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
  • Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.

 Required Qualifications:

  • High School diploma or equivalent.
  • At least one year of healthcare and or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.


Preferred Qualifications:

  • Additional education.
  • Healthcare finance and/or healthcare insurance experience.
  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
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