The Vancouver Clinic: Patient Account Representative – Collections/Customer Service

We are looking for experienced Medical Billing professionals!

Responsible for working accounts to fully support the patients’ needs.

Maintains Self-Pay A/R at acceptable aging levels by prompt follow-up on accounts.

Provide information over the phone for all patients billing questions directed to the central business office.

Review account credit balances for possible refunds.

EDUCATION AND SKILLSHigh school diploma or equivalent.Minimum of one year experience in health care accounting within a medical office required.Customer service experience required, preferably in a healthcare setting.Knowledge of private billing and collections regulations experience preferred.Must be a proactive problem solver, foster teamwork and trust, be highly skilled in prioritizing, organizing, planning, communication and staying on track.Demonstrated customer service expertise.Knowledge of commercial insurance contract practices, third party billing and billing to private clients preferred.Keyboarding minimum 40 wpm.Accurate 10 key by touch and familiarity with Microsoft Word and Excel.Excellent organizational skills required.Must be able to work in a highly demanding atmosphere, with a variety of personalities within a fast paced environment.Excellent verbal and written communication skills, and extensive hands-on computer background.Must have reliable and predictable attendance.

The above information is intended to indicate the general nature and level of work required in this position.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan.

Eligibility for benefits is dependent on factors such as position type and FTE.

Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer.

Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Documented vaccination, immunity, or written declination of vaccine for certain preventable contagious diseases, including COVID-19, is a requirement of employment at Vancouver Clinic.

Vancouver Clinic is an alcohol and drug-free workplace.

Offers are contingent on successful completion of drug screen, background screen, and immunization requirements.