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Patient Services Representative (Temporary Full-Time)

Seattle Cancer Care Alliance

This is a Full-time position in Poulsbo, WA posted August 3, 2021.

Overview: The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children’s.

Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department.

They facilitate the patient check in process and provide patient and family centered customer service.

Responsibilities: Greets and screens patients arriving for appointments and checks them in using an automated scheduling systemAssembles and distributes appropriate paperwork to patients, families, caregivers and clinical staffTriage questions and concerns from callers and forward to appropriate staff or department as neededPerforms general clerical duties including, processing mail, taking inventory and ordering office suppliesMay schedule patient appointments as ordered by clinicianMay be responsible for the facilitation of patient flowVerifies demographic, clinical and financial information with patient as required Qualifications: High School diploma or equivalentAt least six months of experience in customer service environmentAbility to work in a fast paced, complex healthcare environmentEffectively organize and manage time and tasks independentlyAbility to communicate (verbally and in writing) in a clear and concise mannerAbility to navigate computer programs and use email in a professional settingKnowledge of medical terminology preferred Our Commitment to Diversity: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer.

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected.

We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.

We are an Affirmative Action employer.

We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans.

If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.

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