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Account Manager – Customer & Industries

Waggener Edstrom

This is a Full-time position in Bellevue, WA posted May 6, 2021.

We’re looking for a PR pro who enjoys finding and crafting stories that show how corporations and organizations are using cloud technologies to help innovate their businesses and offerings.

In this role, your content will come from many industry sectors including healthcare, retail, and financial services.

This is a high-energy and fast-paced position where you will be part of a tightly-knit agency team, working closely with our Microsoft clients to create and tell stories across business and technology media outlets and Microsoft’s owned channels.

Two things to know about us: 1) we believe that working together as a team begets individual and agency success, and 2) we like to have fun and bring new approaches to all we do.The Account Manager will:+ Lead news cycles and feature stories about how Microsoft customers are using its cloud technologies+ Grow, manage, and maintain relationships with media and technology industry influencers+ Provide strategic and tactical counsel to clients for interviews and storytelling+ Develop and pitch stories+ Write soundbites, statements, and social copy+ Facilitate strong collaboration with the agency team and clientsJob Functions:+ Manage and grow senior level client relationships to assure internal and external stakeholders alignment, by negotiating and managing client expectations and satisfaction+ Identify and drive digital/social media strategies; either standalone or as elements of communication plans+ Develop and execute integrated communication plans+ Provide strategic counsel to key clients and serve as a trusted advisor on clients and competitors+ Inform, educate, and influence existing and potential future clients directly on WE value and positioning relative to competing agencies+ Build awareness and showcase capabilities, talent, and results internally and externally+ Serve as project manager in preparation and delivery of organic growth or new business proposal content and in-person pitch meetings+ Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape.+ Identify global, digital, and social communications trends; educate clients/agency in understanding the importance of social media engagement+ Assure internal and external stakeholders are aligned+ Serve as primary day-to-day contact with clients; proactively engage on issues+ Participate in budget and resource management; tracking team utilization+ Manage career development and performance of direct reports, managing up to senior staff on crisis issues, and client/team satisfaction while holding the team accountable to demonstrating agency values+ Other duties as assignedMinimum/Preferred Requirements:+ Bachelor’s degree in Communications, Journalism, Marketing, English or related field is preferred, or the equivalent knowledge and/or experience+ 4-5 + years of experience in integrated communications or PR, preferably in an agency setting and/or within an applicable industry; 3 + years of management experience required+ Minimum of 3 years of experience with corporate image, issues/crisis management and strategic communications across multiple audience segments+ Exceptional media relations background with demonstrated capacity of working with global business and policy press to manage story development+ Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel)Additional Requirements:+ High level of analysis and strategic recommendations based on industry knowledge+ High level of initiative; take accountability for role on projects+ Demonstrated creative and strategic mindset+ Has established editor and/or analyst relationships and has proactively placed stories+ Made presentations to groups of all sizes; pitched new business+ Client and business environment: Customer service orientation is a must.

Job pressure may exist from requirement of handling multiple tasks+ Experience working globally or with colleagues in multiple locations+ Fast-paced team environment (frequent tight deadlines, multitasking, etc.)+ Strong presentation and consulting skills along with the ability to read, write and speak English+ May need to work more than 40 hours per week on occasionEqual Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives.

We promote an atmosphere in which diversity of people and ideas are welcomed and valued.

Diversity includes differences in race, religion, gender identity or expression, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.ID: 9620Posting Location Display Name : United States-WA-SeattleExternal Company Name: WE CommunicationsExternal Company URL: www.we-worldwide.comStreet: Civica North Tower

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